Information Technology Support Engineer

• Dec 2022 - Present

• Ensuring solutions are provided to software and hardware problems and ensuring that the problems are responded to.• Maintaining all the applications and equipment that they are working properly.• Website proofreading, editing, maintaining, and designing using HUBSPOT Web Application.• Good Knowledge of using CANVA for basic graphic design such as flyers, logos, and picture editing• Ensuring that all devices are repaired or replaced and are updated with the latest software updates.• Good customer service and communication skills.• Good knowledge of Microsoft 365 office suite. • Excellent knowledge of using Formstack for creating ticketing systems of any organization.• Can create communication sites and team site using Microsoft SharePoint.• Manage website maintenance like editing, proof reading, updating and deleting data by using HubSpot. • Receive and handle service requests, following agreed procedures.• Maintain relevant records and documentation.• Able to provide ICT support in Level 1 and Level 2.• Can undertake other duties as required.• Good verbal and written skills and good team player.

System Administrator

• Dec 2022 - Present

Stuck Overseas Due to Covid Restrictions

• Feb 2021 - Dec 2022

Student Support Officer (Level 1)

• Dec 2019 - Feb 2020

• Experience in utilizing Microsoft Office suite and other relevant software. • Experience in liaising with industry and educational agents. • Possess a working knowledge of social media – Facebook, LinkedIn, Instagram • Office students support duties as requested. • Liaise with students on payments and account enquiries. • Excellent customer service and communication skills. • Experience in utilizing Microsoft Office suite and other relevant software. • Experience in liaising with industry and educational agents. • Possess a working knowledge of social media – Facebook, LinkedIn, Instagram • Office students support duties as requested. • Liaise with students on payments and account enquiries. • Excellent customer service and communication skills.

Office Administrator cum Dispatcher

• Aug 2018 - Nov 2019

• Plan and dispatch trucks in accordance with the customer timeframes and invoicing. • Answer customers calls – liaise with insurance companies, stakeholders and truck drivers. • Develop relationships with our drivers and key customers. • Communicate effectively with drivers to resolve transportation issues as they arise. • General office administration and office support. • Fast typing, analytical and problem-solving skills. • Plan and dispatch trucks in accordance with the customer timeframes and invoicing. • Answer customers calls – liaise with insurance companies, stakeholders and truck drivers. • Develop relationships with our drivers and key customers. • Communicate effectively with drivers to resolve transportation issues as they arise. • General office administration and office support. • Fast typing, analytical and problem-solving skills.

Data Entry Operator

• Feb 2016 - Jul 2018

• Support general clerical duties, which include but is not limited to answering phone calls and emails. • Transfer accurate data from the database and upload it on the site. • Use the internal operating system to validate de-hire and export booking details supplied by the carrier and ensure all the data is accurate. • Basic data analysis • General data entry of documents and provide administrative support to the team • Competent computer skills especially Excel • Ability to keep to deadlines and stay focused on repetitive work • Basic research skills (such as internet search)