Experience

BenefitHub

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Chief Operating Officer

  • Oct 2017 - Present



Marsh McLennan Agency

• United States
• Insurance
• 700 & Above Employee

• Head Of Client Services

  • Nov 2015 - Oct 2017

  As Head of Client Services responsible for Implementation of HCM Technology & Health Insurance Technology services and managing ongoing services for a portfolio of 149 MMA Clients with P&L responsibility of $56 Million. Leading a Team of 180 Professionals to Scale and Support the Strategic growth initiatives within MMA, leveraging technology, Client Engagement, Client Relationship Management and transformational process management programs. As Head of Client Services responsible for Implementation of HCM Technology & Health Insurance Technology services and managing ongoing services for a portfolio of 149 MMA Clients with P&L responsibility of $56 Million. Leading a Team of 180 Professionals to Scale and Support the Strategic growth initiatives within MMA, leveraging technology, Client Engagement, Client Relationship Management and transformational process management programs.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director- HR Cloud solutions , Client Solutions Executive,HR Transformation SME

  • Jul 2014 - Nov 2015

  As a Client Solutions Executive responsible for Developing and Delivering Technology solutions and Services in Work force administration, Talent Management, RPO, Benefits, Payroll and Learning management solutions as part of managing large HR Technology ( Workday , PeopleSoft , Success factors) transformation projects for Fortune 100 clients .Responsibilities include Account Management Including P&L , Client relationship and ongoing Contract Management As a Client Solutions Executive responsible for Developing and Delivering Technology solutions and Services in Work force administration, Talent Management, RPO, Benefits, Payroll and Learning management solutions as part of managing large HR Technology ( Workday , PeopleSoft , Success factors) transformation projects for Fortune 100 clients .Responsibilities include Account Management Including P&L , Client relationship and ongoing Contract Management



Secova

• United States
• Human Resources Services
• 100 - 200 Employee

• Vice President Client Services & Business Development

  • May 2007 - Apr 2014

  • As Vice President and Executive Team member of the company handled roles and responsibilities in technology project management, operations, client servicing & business development. • Has been directly responsible for running the BPO and Professional services operations of the company to deliver customer delight by efficiently managing technology services, Insurance Premium billing, claims and eligibility data management services, Shared Services and document management services to administer ( PeopleSoft , Work Day ) outsourced H&W Insurance benefits to a portfolio of 65 clients. • As Executive Sponsor project managed the technology transformation of Secova ‘s proprietary technology platform into a SaaS based solution• As Head of Client Servicing managed client profitability and revenue across all clients with responsibility for Account Management (Customer Satisfaction, Customer Experience,)As a member of the Executive Team for the past seven years provided leadership in Strategic Initiatives in Business development, client servicing ,operations &technology towards meeting performance and growth objectives for the company.All roles over the past seven years came with P&L responsibility and management of 200 resources across 3 locations and Reported to the President and CEO of the Company with monthly investor review.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Program Manager (Consulting)

  • 2000 - 2007



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Director Projects ( Technology Services)

  • 1999 - 2007

  • Managed Professional services in a consulting role at Aon Hewitt in HCM Business Process analysis and transformation ,application development implementation and maintenance for 10 global clients as part of HR Transformation services • Managed global roll outs of HR Transformation services in BFSI , Consumer Electronics &Health care verticals • Managed process re-engineering consulting services, BPO offshore transition management as part of implementation services • Responsible for an annual revenue of Approx. 47 Million USD• Responsible for managing performance, career and compensation for a team of 400 resources spread across globally including 20 Project/Program managers in a multi-site, multi-client environment.• KRA of maintaining customer satisfaction on HCM BPO and all HR Shared services by ensuring reduced costs for the client by maximizing resource utilization, technology optimization and jointly managing client budgets.• Designated as a delivery leader for global delivery of HCM services being the single point interface for all client service level agreements• Managed multiple cross client teams, across multiple tools and technology platforms including PeopleSoft, SAP and other legacy systems for global roll outs of HCM applications and services. • Proven track record and expertise in managing client relationships on large accounts, managed to farm a single account from $ 2.0 Million/year to $47 million /year over a 5 year period with direct responsibility of P&L and ensuring client profitability• Responsible For creating and optimizing client program implementation strategies using the offshore model to provide continuous fiscal value addition to the client • Direct responsibility of managing all client tools and technology infrastructure ensuring maximum utilization from a cost effectiveness perspective.



Secova

• United States
• Human Resources Services
• 100 - 200 Employee

• Head HR & HRIT ( PeopleSoft HRMS)

  • 1996 - 1999



Churchgate Group

• Group Human resources Manager & PCH

  • 1992 - 1996