Sanjeev Dagli

Head Recovery - SME at Tata Teleservices Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Credentials

  • Learning Cloud Computing: Core Concepts
    LinkedIn
    Sep, 2022
    - Nov, 2024

Experience

  • Tata Tele Business Services
    • India
    • Telecommunications
    • 700 & Above Employee
    • Head Recovery - SME
      • Nov 2005 - Present

      Growth Path  Manager(Cluster CSD Head in Mobility)  Regional Collection Head for Mobility & SME  Regional Head Service Operations for SME  Lead Legal Recovery for SME Segment SIGNIFICANT HIGHLIGHTS ✔️I am instrumental in designing & implementing highly-successful recovery, collections & retention strategies ✔️Planning & maintaining daily run rate of Monthly/Annual Collection Targets & attaining them ✔️Managing In-house Team, Collections /Recovery Agencies for efficient collection & recovery operations ✔️Monitoring budgets, driving operational excellence, cost efficiency as per company’s standard & SOPs ✔️Overseeing day-to-day performance of Collections Agencies for timely closure of cases, quality & productivity ✔️I remain a breast with current developments, best practices, regulatory circulars/policy changes affecting collections ✔️Paving way for Faster Resolution of Legal Cases by interacting with Legal Counsels ✔️Responsible for Book Size of100 crores, establishing Tracking, Reviewing & Control Mechanisms for indicating Early Warning Signals, Collection Efficiency to Control Delinquency & Minimize Credit Losses ✔️Improving Collections & Legal Process/Interventions to ensure overall Collection efficiency by  Leveraging Chat Bots, IVR, SMS Blast, Service of Notice on E-Mail, Notice by SMS Link, etc.  Handling high-value fraud cases/defaulters/insolvent clients & initiating legal actions against them  Sending Legal Notice, Legal Tools Utilization (Conciliation /Lok Adalat) to enhance collection efficiency ✔️Directing Customer-Centric Operations Addressing customer queries/ issues & delivering solution, ensuring maximum customer satisfaction Guiding customers on various payment options to ensure receipt of overdue payments & recovery of debt ✔️Monitoring team’sperformance, ensuring adherence to defined QA, Regulatory Standards, SLAs & TAT norms •Participating in projects, for establishing automated systems, improvements to enhance business agility Show less

  • HSBC
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Agency Manager - Debt Collection
      • Mar 2002 - Nov 2005

      Some of my Significant Highlights were: • Front-Led, motivated and guided the Agency Team, in day-to-day activities for maximising recoveries ✔️ Proactively Imparted training to the Field Executives of the agency for enhancing skills –development ✔️ I efficiently performed Portfolio Analysis and provided inputs to Credit & Risk Department for necessary policy making and finalization ✔️ Tracked and monitored the efficiency and effectiveness of the DCA on a daily basis and provided feedback ✔️ Successfully increased Agency Collections by 40% as well as reduced Delinquency by 500 basis points during deputation to Baroda Show less

  • Mahindra Holidays & Resorts India Limited
    • India
    • Hospitality
    • 700 & Above Employee
    • Area Manager - Customer Care (West)
      • Jun 1999 - Feb 2002

      ✔️ I had directed a team of team of 8 Members across Maharashtra & Gujarat for managing functions related to member retention, complaint resolution, ageing analysis, reconciliation, collections and MIS Reporting ✔️ I had directed a team of team of 8 Members across Maharashtra & Gujarat for managing functions related to member retention, complaint resolution, ageing analysis, reconciliation, collections and MIS Reporting

  • Prestige Holiday Resorts
    • Mumbai
    • Executive - Collections
      • Jan 1995 - Jun 1999

      ✔️ I was pivotal in maintaining post-purchase relationship with members, resolving customer complaints, educating them about company’s services. Monitored ageing analysis and reconciliations ✔️ Won special incentive for generating highest referrals consecutively for 8 months ✔️ I was pivotal in maintaining post-purchase relationship with members, resolving customer complaints, educating them about company’s services. Monitored ageing analysis and reconciliations ✔️ Won special incentive for generating highest referrals consecutively for 8 months

Education

  • Mumbai University Mumbai
    BA - Bachelor of Arts

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