Experience

Mindvalley

• Malaysia
• E-Learning Providers
• 300 - 400 Employee

• Information Technology Operations Engineer

  • Aug 2020 - Present

  IT Operation, Project & Support. • Managed and worked on Okta configuration. • Managed and developed new JIRA Service Desk projects for other teams. • Researched and improved time taken for a user to raise a ticket on the Atlassian JIRA Service Desk. • Co-manage an annual asset expense budget of RM 2 million. • Co-manage inventory and asset deployments. • Vendor liaison and asset procurement. • Managed all IT Operations for On-boarding and Off-boarding of employees. • Conducted IT Inductions for newbies every month. • Created a new workflow for on/off-boarding processes according to ISO 27001 Security Risk and compliance. • Created documentation on all IT work-steps. • Managed company's insurance claims for all hardware related issues. • Optimising Hardware usage and managing Cloud platform licenses for softwares. • Constantly working with different teams to automate or simplify their work process using the systems/platforms we have. • Helped managed the PA system for all company events in the office. Achievements • Improved IT induction rating from 3.8/5 to 4.5/5. • Saved company RM100K by reducing licenses from Google Workspace, Adobe and Dropbox. • Recognised as the most efficient worker in Q4 for the company. • User Access process automation with OKTA. • Google shared drive implementation. Show less



Hitman Solutions Live Sdn Bhd

• Malaysia
• Events Services
• 1 - 100 Employee

• Production Manager

  • Dec 2017 - Jul 2020

  · Managed events ranging from crowds as small as 100 to as big as 13,000 people. · A professional LED Engineer that manages LED wall for corporate clients. (CIMB BANK, BANK ISLAM, QNET, F&N, MRS MALAYSIA, BMW & ETC) · Dealt with clients from around Malaysia, Singapore,India, Thailand and Dubai. · Managed a team of 5 people who builds LED wall, truss structure and sound equipment’s. · Managed the quality assurance of the LED panels. · Patching of lights for concerts and corporate shows. Show less