Experience

SabPaisa

• India
• Financial Services
• 100 - 200 Employee

• VP Alliances & Zonal Head-West

  • Oct 2018 - Present



Melcom Group of Companies

• Ghana
• Retail
• 400 - 500 Employee

• Regional Retail Operations Manager

  • Feb 2017 - Jul 2018

  Managing Region-Central and Western- Ghana for Hypermart format stores-MelcomGroup (contractual assignment) Managing Region-Central and Western- Ghana for Hypermart format stores-MelcomGroup (contractual assignment)



Mini Digital Express -Reliance Retail Ltd

• State Head

  • Jul 2014 - Jan 2016

  Overlooking entire State Mini dx Stores Operations Overlooking entire State Mini dx Stores Operations



Reliance Digital Retail Ltd.

• India
• Retail
• 700 & Above Employee

• Cluster Manager

  • Jun 2011 - Jul 2014

  Handling Mumbai -Digital Stores Handling Mumbai -Digital Stores



Future Group People Office

• Area Manager Operations

  • Dec 2009 - Jun 2011

  Key DeliverablesOverseeing the operations across 13 stores in Mumbai and 5 stores in Pune.Mapping the improvement plan in stores to improve productivity in terms of top line and bottom line through operational efficiency.Significant HighlightsManaged a team of 412 personnel.Generated YOY growth of region by 46% in comparison to 6% growth nationally.Enhanced the operational efficiency by reinforcing processes. Key DeliverablesOverseeing the operations across 13 stores in Mumbai and 5 stores in Pune.Mapping the improvement plan in stores to improve productivity in terms of top line and bottom line through operational efficiency.Significant HighlightsManaged a team of 412 personnel.Generated YOY growth of region by 46% in comparison to 6% growth nationally.Enhanced the operational efficiency by reinforcing processes.



Croma - Infiniti Retail Ltd

• Store Manager

  • May 2007 - Dec 2009

  Key DeliverablesSpearheaded the operations of the Electronics Retail Stores across Juhu, Mira Bhyander and Vashi.Ascertained the physical aspects of store and streamlined overall quality processes by maintaining high top-line and bottom-line performance.Streamlined smooth daily operations for acquiring internal and external customer satisfaction.Significant HighlightsManaged a team of 75 personnel.Generated business worth Rs. 7.5 Crores in a month in 2008. Key DeliverablesSpearheaded the operations of the Electronics Retail Stores across Juhu, Mira Bhyander and Vashi.Ascertained the physical aspects of store and streamlined overall quality processes by maintaining high top-line and bottom-line performance.Streamlined smooth daily operations for acquiring internal and external customer satisfaction.Significant HighlightsManaged a team of 75 personnel.Generated business worth Rs. 7.5 Crores in a month in 2008.



Al Qasr

• United Kingdom
• Restaurants

• Front Desk Team Leader

  • Feb 2005 - Jun 2006

  Key DeliverablesHandled a Front Desk team of 17 staffs in the Reception for administering the passport registration.Monitored the customer satisfaction index by assessing and dealing with guest feedbacks & complaints. Imparted training to the staff and ensured quality service delivery by reducing customer gaps.Inspired the staff for undertaking Upselling Project within the Room Division Department.Significant HighlightsEvaluated the internal quality for the hotel as a Certified Reviewer.Managed a team of 17 staffs.



• United States
• Restaurants
• 1 - 100 Employee

• Guest S