Experience

Careerera -SNVA EduTech

• United States
• Higher Education
• 100 - 200 Employee

• Manager

  • Jun 2017 - Present

• Assistant Manager

  • May 2016 - Present



Micar Sharing Technologies Pvt. Ltd.

• Noida Area, India

• Customer Relationship Executive

  • May 2014 - Mar 2016

  Micar Sharing Technologies Pvt. Ltd. Since May 2014 Handling inbound or outbound calls in a customer service domain and provide help and support to customers. Identifying & analyzing customer’s requirements by maintaining active & comprehensive conversation. Establishing and using service level and response time objectives while planning and managing the service-level quality using the real-time management skills. Responsible for handling complains of the Customers and forwarding the same to the operations for resolution. Providing assistance and overall man management; also handle dissemination of information and updates. Handling customer escalations and coordinate with other departments to resolve issues. Accountable for direct customer interactions while handling escalations in order to analyze the gaps in services offered to the customer Preparing & maintaining Daily Fleet Reports and Pick and drop schedule of cars with management regularly for strategic review pertaining to process performance and initiating corrective actions as per requirement. Show less



I-ENERGIZER IT SERVICES PVT. LTD

• Noida 60, UP, India

• Sr, Sales Officer

  • Jun 2012 - Mar 2014

  Handling inbound or outbound calls in a customer service domain and provide help and support to customers. Identifying & analyzing customer’s requirements by maintaining active & comprehensive conversation. Responsible for handling complains of the Customers and forwarding the same to the operations for resolution. Handling customer escalations and coordinate with other departments to resolve issues. Accountable for direct customer interactions while handling escalations in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process. Preparing & maintaining daily productivity MIS and liaising with management regularly for strategic review pertaining to process performance and initiating corrective actions as per requirement. Show less