Agency Management Operator

• Nov 2022 - Present

Business Development Operations Manager

• May 2022 - Oct 2022

Business Development Manager

• Sep 2021 - Apr 2022

Responsibilities; • Finding, following and on boarding music labels, movies production house & global pod casters. • Bringing in KOLs by following company expectations. - Need to track new music releases and spot trending content across platforms. - Manage all music campaigns and ensure completion of deliverable as per campaign timelines - Coordinate with internal teams like design, publishing, Social media, etc for effective execution of the campaigns. - Maintain campaign tracker and also share the campaign reports with external partners and internal stakeholders. - Build and nurture strong relationships across teams both internally and externally. • Celebrity & Influencer management. • Searching & on boarding broadcasting agencies. • Researching the market and industry trends. • Attending in-app online events. • Negotiating cooperation contracts. • Making professional decisions in a fast-paced environment. • Follow up all above to building trust and long-term relationships. • Making weekly & monthly report. Show less

Business Development Specialist

• Nov 2017 - Sep 2021

• On boarding new vendors & agency. • Managing stock control and inventory checks. • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. • Assisting with the implementation of new processes and procedures. • Identifying ways to improve customer experiences. • Ordering supplies and maintaining inventory levels. • Overseeing the operations team and assigning tasks. • Training new employees and ensuring that health and safety regulations are followed. • Interacting with VIP customers and suppliers, answering questions, and resolving issues. • Tracking and reporting on operational performance. • Maintaining renewable policy and procedure documents. Show less

Telesales Executive

• Oct 2016 - Oct 2017

• Answering the calls from domestic inbound call. • Understanding the customer query, needs & wants. • Inside sales by convincing the customer to buy the products on call. • Generating the bulk order & meet the inside sales target. • Proper tagging on CRM with individual leads as per customer scenario on call. • Outbound call required by the system when call flow is low.  Maintaining AHT (Average Handing Time) i.e. 90sec, Wrap, Conversion & Opening calls.  Archiving monthly target with Bulk order generating.  Resolving customer complains through call, chat or mail as per the tag given.  Monitoring team by resolving internal issues & making roster plain as per the company manpower required. Show less

Marketing and Sales Executive

• Oct 2015 - Oct 2016

 Meet commercial establishments those are located within the area allocated and adhere to the following steps: • Present the business offering and explain benefits of the brand to the prospective clients. • Provide a demo and explain the advantages and features of the services. • Collect qualitative business information of the business enterprises and also explain how the same would be represented to the users of Justdial. • Explain the contract, its feature, tenure and all terms and conditions to customer in detail. • Answer the queries raised by the customers. • Persuade the business owners/managers to enroll with Justdial as paid customers for advertising which would enhance their business.  Upload geo-coded photos to update the profiles on the Justdial database.  Send Key Parameter Monitor (KPM) report to the reporting managers on a daily basis.  Submit the contracts to the office with proper documentation.  Ensure that the contract cheque is cleared and the account of the client is activated within Justdial. Show less