Sanjay Dahal

IT Support Specialist at Reliable IT Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU

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Credentials

  • Planning a Microsoft Azure Solution
    LinkedIn
    Oct, 2023
    - Sep, 2024
  • Critical Thinking and Problem Solving
    LinkedIn
    Aug, 2023
    - Sep, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Jul, 2023
    - Sep, 2024
  • Overcome Overthinking
    LinkedIn
    Jul, 2023
    - Sep, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Exam Tips: Microsoft Azure Fundamentals (AZ-900)
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • IT Service Desk Careers and Certifications
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Intro to Service Management with ITIL® 4
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Microsoft 365 Essential Training for Administrators
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Troubleshooting Common PC Issues for Users
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Windows 10 for IT Support: Troubleshooting Basics
    LinkedIn
    Apr, 2023
    - Sep, 2024
  • Microsoft Office: First Steps
    LinkedIn
    Mar, 2023
    - Sep, 2024

Experience

  • Reliable IT Solutions
    • United States
    • Computer Networking Products
    • 1 - 100 Employee
    • IT Support Specialist
      • Oct 2022 - Present

      • Proficient in diagnosing and resolving technical issues through phone, email, and ticketing systems (currently using OS Ticketing System) • Installing and maintaining computer hardware, software, and other equipment to meet client requirements. • Proven ability to guide users through step-by-step solutions, ensuring customer satisfaction. • Skilled in remote support tools for troubleshooting issues on remote machines. • Ability to escalate complex technical issues to Level 2 support or appropriate departments as required. • Strong understanding of network connectivity, TCP/IP protocols, and LAN/WAN configurations and Vlans. • Skilled in assisting users with Microsoft 365 account setup, password management, and account synchronization across devices. • Expertise in establishing Active Directory (AD) infrastructure, user management and administration. • Experience with Azure platform and its core services, such as virtual machines, storage accounts, and networking. • Proficient in implementing Group Policy Objects (GPOs) as per company’s SLAs and ITIL framework. • Great understanding and implementation of dedicated file servers, allocating and delegating file system and shared folder access, mapping shared drives and printer management. • Proficient with server virtualization technologies, such as VMware or Hyper-V, and administration tasks such as creating virtual machines and managing virtual networks. • In depth experience in cloud-based file sharing platforms, such as Microsoft SharePoint, Google Drive, OneDrive, or Dropbox, including user account management and access control. Show less

  • TeQniko PTY LTD
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Technician
      • Jun 2022 - Sep 2022

      • Provided comprehensive IT help desk support and resolved technical issues for clients. • Troubleshot desktop, printing, and scanning problems efficiently. • Managed and maintained routers and firewalls, ensuring network security. • Supported a variety of platforms, including PC, Server, Apple Mac, and smart devices. • Administered Windows AD, DNS, and Virtualization systems. • Conducted knowledge transfer sessions to educate clients on IT solutions. • Delivered clear and thorough documentation for problem resolution. • Maintained case/issue history within the helpdesk system. • Offered on-site services and training for clients. • Assisted with VOIP solutions and ensured their optimal performance. Show less

  • QE Foodstores
    • Retail
    • 1 - 100 Employee
    • Shift Team Lead
      • Feb 2018 - May 2022

      • Overseeing shift schedules and coordinating employee assignments • Preparing the store for opening and closing the store at the end of the shift • Reporting any suspicious activities or incidents to higher management or security personnel • Managing cashier operations and ensuring accurate financial transactions during shifts • Facilitating smooth communication between departments and addressing immediate concerns • Monitoring inventory levels and restocking shelves promptly to meet customer demands. • Assisting in training new staff members and providing on-the-job guidance in my role • Performing routine audits to verify cash register accuracy and ensure adherence to company policies. Show less

Education

  • Australian Institute of Higher Education
    Bachelor's degree, Business in Information System
    2020 - 2022
  • iibit
    diploma, Computer Systems Networking and Telecommunications
    2018 - 2020

Community

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