Experience

BOTSHOT
• Australia
• Technology, Information and Internet
• 1 - 100 Employee
• Revenue Manager

  • Jul 2023 - Present


AxisRooms Travel Distribution Solutions Pvt. Ltd.

• Associate Revenue Manager

  • Mar 2022 - Dec 2022

  Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and… Show more Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team. Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points. Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…). Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process. Show less Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and… Show more Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team. Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points. Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…). Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process. Show less



Evershine Resort

• India
• Hospitality
• 1 - 100 Employee

• Assistant Revenue Manager

  • Sep 2020 - Apr 2021

  Manage & lead the Strategic Planning. Supervise and Validate budgets. Analyze weekly and monthly forecasts ensuring accuracy. Provide with detailed analysis of RM trends and reporting. provide weekly market updates on changes of overall demand/supply, rate, and major events in the market. Monitoring the pricing strategy as well as the hotels' positioning. Analyze and develop conclusions from the market studies(E.g., STR, Rate Parity Tools). Lead revenue Management Actions:… Show more Manage & lead the Strategic Planning. Supervise and Validate budgets. Analyze weekly and monthly forecasts ensuring accuracy. Provide with detailed analysis of RM trends and reporting. provide weekly market updates on changes of overall demand/supply, rate, and major events in the market. Monitoring the pricing strategy as well as the hotels' positioning. Analyze and develop conclusions from the market studies(E.g., STR, Rate Parity Tools). Lead revenue Management Actions: Overbooking, minimum rates by destination. Audit Processes, organize, and follow up to the achievement of RM's Action plans. To organize and support the implementation of the Revenue Department and Systems at pre-Opening, takeovers, and other projects. Resolving day-to-day business challenges while assessing the hotels competitively within revenue management practices. Show less Manage & lead the Strategic Planning. Supervise and Validate budgets. Analyze weekly and monthly forecasts ensuring accuracy. Provide with detailed analysis of RM trends and reporting. provide weekly market updates on changes of overall demand/supply, rate, and major events in the market. Monitoring the pricing strategy as well as the hotels' positioning. Analyze and develop conclusions from the market studies(E.g., STR, Rate Parity Tools). Lead revenue Management Actions:… Show more Manage & lead the Strategic Planning. Supervise and Validate budgets. Analyze weekly and monthly forecasts ensuring accuracy. Provide with detailed analysis of RM trends and reporting. provide weekly market updates on changes of overall demand/supply, rate, and major events in the market. Monitoring the pricing strategy as well as the hotels' positioning. Analyze and develop conclusions from the market studies(E.g., STR, Rate Parity Tools). Lead revenue Management Actions: Overbooking, minimum rates by destination. Audit Processes, organize, and follow up to the achievement of RM's Action plans. To organize and support the implementation of the Revenue Department and Systems at pre-Opening, takeovers, and other projects. Resolving day-to-day business challenges while assessing the hotels competitively within revenue management practices. Show less



Ummed Hotels

• Hospitality
• 1 - 100 Employee

• Assistant Reservations Manager

  • May 2019 - Sep 2020

  • Identifies and records group and transient business codes • Informs other departments of VIP arrivals • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions; approves credit after consultation with the credit controller • Files all reservations in a systematic order for easy referral • Records requests for special accommodation and suites Uses and ensures… Show more • Identifies and records group and transient business codes • Informs other departments of VIP arrivals • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions; approves credit after consultation with the credit controller • Files all reservations in a systematic order for easy referral • Records requests for special accommodation and suites Uses and ensures up-selling techniques are followed by reservation agents • Handles all special requests appropriately • Pre-blocks all special requests or VIP accommodations accurately • Keeps all departments informed of the new group bookings • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests • Deals with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner Check previous night’s statistics Review No Show and early departures Check the selling availability and strategy with the Revenue Manager and ensure it is followed by the reservation agent. Check all arrivals Cancellation by Date (Previous Night) Rate Change (Previous Night) Stays Activity (Previous Night) No Shows of the Day (Previous Night) Early Departure Report (Previous Night) Check the pigeon hole, fax machine, and emails for reservations Action all correspondence immediately Follow up no shows with the companies Follow up LPO’s and vouchers Check all complimentary and upgrade forms Ensure correct rate codes and market codes for in house guests Print all arrivals for the next day Check next day arrivals and send the correspondence to Front Office Show less • Identifies and records group and transient business codes • Informs other departments of VIP arrivals • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions; approves credit after consultation with the credit controller • Files all reservations in a systematic order for easy referral • Records requests for special accommodation and suites Uses and ensures… Show more • Identifies and records group and transient business codes • Informs other departments of VIP arrivals • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions; approves credit after consultation with the credit controller • Files all reservations in a systematic order for easy referral • Records requests for special accommodation and suites Uses and ensures up-selling techniques are followed by reservation agents • Handles all special requests appropriately • Pre-blocks all special requests or VIP accommodations accurately • Keeps all departments informed of the new group bookings • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests • Deals with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner Check previous night’s statistics Review No Show and early departures Check the selling availability and strategy with the Revenue Manager and ensure it is followed by the reservation agent. Check all arrivals Cancellation by Date (Previous Night) Rate Change (Previous Night) Stays Activity (Previous Night) No Shows of the Day (Previous Night) Early Departure Report (Previous Night) Check the pigeon hole, fax machine, and emails for reservations Action all correspondence immediately Follow up no shows with the companies Follow up LPO’s and vouchers Check all complimentary and upgrade forms Ensure correct rate codes and market codes for in house guests Print all arrivals for the next day Check next day arrivals and send the correspondence to Front Office Show less



The Lalit Suri Hospitality Group

• India
• Hospitality
• 700 & Above Employee

• Revenue Executive

  • Aug 2018 - Apr 2019

  Maximize occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the… Show more Maximize occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Assist in the recruiting, managing, training and developing of the Team Participate in the organisation of hotel promotional activities Show less Maximize occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the… Show more Maximize occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Assist in the recruiting, managing, training and developing of the Team Participate in the organisation of hotel promotional activities Show less



Le Meridien Al Aqah Beach Resort

• Hospitality
• 1 - 100 Employee

• Reservations

  • Jun 2017 - Jun 2018

  Support to the DORM/RM in the effective implementation of Starwood Revenue Management Standards, Policies and Procedures Development with the RM of pricing, promotion and inventory strategies Rooms budget and forecast planning Responsible for the forecast of the F&B department Managing the transition to Expedia and Booking.com direct connection Loading of the new corporate contracts maintaining high level of guest telephone skills while promoting the Hotel, our Restaurants… Show more Support to the DORM/RM in the effective implementation of Starwood Revenue Management Standards, Policies and Procedures Development with the RM of pricing, promotion and inventory strategies Rooms budget and forecast planning Responsible for the forecast of the F&B department Managing the transition to Expedia and Booking.com direct connection Loading of the new corporate contracts maintaining high level of guest telephone skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills. Achieving an optimum level of occupancy and average room rate to best yield revenue andensuring budgeted targets are met. knowledgeable with all market segment and rate plans, together with special rates and packages Communicating with the Reservations and Revenue Manager regarding business on the books and the strategy for the day. deals with faxes, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and responding to guest requests on a daily basis. Sending of Confirmation letter to individual booker and Travel Agents creating and sending Invoice to Travel Agents without credit facility knowledgeable in Stop Sale and Blackout dates period Actively and consistently enrolling Starwood Preferred Guest Members to develop brand loyalty and to meet departmental targets Show less Support to the DORM/RM in the effective implementation of Starwood Revenue Management Standards, Policies and Procedures Development with the RM of pricing, promotion and inventory strategies Rooms budget and forecast planning Responsible for the forecast of the F&B department Managing the transition to Expedia and Booking.com direct connection Loading of the new corporate contracts maintaining high level of guest telephone skills while promoting the Hotel, our Restaurants… Show more Support to the DORM/RM in the effective implementation of Starwood Revenue Management Standards, Policies and Procedures Development with the RM of pricing, promotion and inventory strategies Rooms budget and forecast planning Responsible for the forecast of the F&B department Managing the transition to Expedia and Booking.com direct connection Loading of the new corporate contracts maintaining high level of guest telephone skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills. Achieving an optimum level of occupancy and average room rate to best yield revenue andensuring budgeted targets are met. knowledgeable with all market segment and rate plans, together with special rates and packages Communicating with the Reservations and Revenue Manager regarding business on the books and the strategy for the day. deals with faxes, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and responding to guest requests on a daily basis. Sending of Confirmation letter to individual booker and Travel Agents creating and sending Invoice to Travel Agents without credit facility knowledgeable in Stop Sale and Blackout dates period Actively and consistently enrolling Starwood Preferred Guest Members to develop brand loyalty and to meet departmental targets Show less



City Max LLC

• United States
• Hospitality
• 1 - 100 Employee

• Reservations

  • Aug 2015 - May 2017

  Takes reservations and operates systems in accordance with hotel standards of performance. Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. Ensures all waitlisted business is recorded appropriately. Ensures the Reservation Manager is kept… Show more Takes reservations and operates systems in accordance with hotel standards of performance. Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. Ensures all waitlisted business is recorded appropriately. Ensures the Reservation Manager is kept informed of all developments within the department. Adheres to pre-set availability and rate controls. Ensures a high level of product knowledge of the hotel and local area. Ensures a high level of Reservations is consistently maintained. Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards. Checks daily arrivals and informs concerned personnel of any missing information. Prepares and distributes weekly forecasts. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Maximises rooms’ sales and revenue. Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies. Show less Takes reservations and operates systems in accordance with hotel standards of performance. Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. Ensures all waitlisted business is recorded appropriately. Ensures the Reservation Manager is kept… Show more Takes reservations and operates systems in accordance with hotel standards of performance. Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. Ensures all waitlisted business is recorded appropriately. Ensures the Reservation Manager is kept informed of all developments within the department. Adheres to pre-set availability and rate controls. Ensures a high level of product knowledge of the hotel and local area. Ensures a high level of Reservations is consistently maintained. Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards. Checks daily arrivals and informs concerned personnel of any missing information. Prepares and distributes weekly forecasts. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Maximises rooms’ sales and revenue. Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies. Show less



KEYS Hotels (Berggruen Hotels Pvt.Ltd)

• Reservation Executive

  • Nov 2013 - Aug 2015

  Job Responsibilities * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to… Show more Job Responsibilities * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. •Show complete product knowledge, understand rate structure and apply rate management •Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor •Promote and maintain good public relations and endeavors to maximize business •Maintain an accurate room status at all times •Ensure all incoming calls are answered as per the Hotel standards, information received by fax is inputted and check constantly the incoming e-mails •Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Show less Job Responsibilities * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to… Show more Job Responsibilities * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. •Show complete product knowledge, understand rate structure and apply rate management •Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor •Promote and maintain good public relations and endeavors to maximize business •Maintain an accurate room status at all times •Ensure all incoming calls are answered as per the Hotel standards, information received by fax is inputted and check constantly the incoming e-mails •Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Show less


Movenpick Hotels & Resorts
• France
• Hospitality
• 700 & Above Employee
• Guest Service Agent

  • Mar 2013 - Oct 2013


Roots Corporation Limited

• United Kingdom

• Guest Service Associate

  • Apr 2012 - Feb 2013

  Job Responsibilities * Member as a Pre-Opening Team. * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and… Show more Job Responsibilities * Member as a Pre-Opening Team. * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. •Show complete product knowledge, understand rate structure and apply rate management •Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor •Promote and maintain good public relations and endeavors to maximize business •Maintain an accurate room status at all times •Ensure all incoming calls are answered as per the Hotel standards, information received by fax is inputted and check constantly the incoming e-mails •Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Show less Job Responsibilities * Member as a Pre-Opening Team. * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and… Show more Job Responsibilities * Member as a Pre-Opening Team. * Provide feedback from Guests to Front Office Manager for action. * Taking care of Mails,Courier,Fax and Phone calls. •Process and confirm guest room reservations made by clients on the phone, mails •Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations •Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. •Show complete product knowledge, understand rate structure and apply rate management •Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor •Promote and maintain good public relations and endeavors to maximize business •Maintain an accurate room status at all times •Ensure all incoming calls are answered as per the Hotel standards, information received by fax is inputted and check constantly the incoming e-mails •Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Show less



MANTRA AMALTAS

• India
• 1 - 100 Employee

• Front Office Assistant

  • Jun 2011 - Mar 2012

  Greet guests with a smile and answer their questions as required. * Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. * Taking care of Courier,Fax and all Mails. * Complete shift audits as required. * Print updated in-house, arrival, departure, and room status reports every two hours pending activity. * Check telephone interfaces throughout shift. * Guest Check-In Check-Out and Check all unresolved… Show more Greet guests with a smile and answer their questions as required. * Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. * Taking care of Courier,Fax and all Mails. * Complete shift audits as required. * Print updated in-house, arrival, departure, and room status reports every two hours pending activity. * Check telephone interfaces throughout shift. * Guest Check-In Check-Out and Check all unresolved departures. * Review service requests for arrivals. * Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. * Write all wake-up call requests on specified form and enter on switchboard. * Complete in-house bucket check. * Complete welcome calls. * Clean and tidy front desk area. * Taking care of guest reservation and queries. * Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. * Handle additional responsibilities as and when delegated by the Management Ask for recommendations Show less Greet guests with a smile and answer their questions as required. * Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. * Taking care of Courier,Fax and all Mails. * Complete shift audits as required. * Print updated in-house, arrival, departure, and room status reports every two hours pending activity. * Check telephone interfaces throughout shift. * Guest Check-In Check-Out and Check all unresolved… Show more Greet guests with a smile and answer their questions as required. * Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. * Taking care of Courier,Fax and all Mails. * Complete shift audits as required. * Print updated in-house, arrival, departure, and room status reports every two hours pending activity. * Check telephone interfaces throughout shift. * Guest Check-In Check-Out and Check all unresolved departures. * Review service requests for arrivals. * Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. * Write all wake-up call requests on specified form and enter on switchboard. * Complete in-house bucket check. * Complete welcome calls. * Clean and tidy front desk area. * Taking care of guest reservation and queries. * Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. * Handle additional responsibilities as and when delegated by the Management Ask for recommendations Show less