Experience

CERT Infotrack Telematics

• Software Development
• 1 - 100 Employee

• Technical Support Manager

  • Feb 2015 - Present



Rosmerta Technologies Limited

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Sr Manager Operation and Back end Technical Support

  • Dec 2012 - Nov 2014

  • Technical support for VTS Devices, Rectification & modification of Instruments, Purchasing of hardware spare parts ( VTS Devices), Configuration/Firmware up gradation of all VTS Devices, Supervision / Installation of VTS Devices, Marketing for Sensors used in VTS, Stock management, Daily Monitoring VTS Devices. • Oversee the achievement and maintenance of agreed customer service levels and standards • Managing the entire recruitment process of the Organization. • Manage and assign weekly tasks to the team. Track their overall performances and achievements and bring in newer ideas to enhance the delivery • Direct the daily operations of the customer service team • Identify and address staff training and coaching needs • Prepare service franchises for handling service operation • Handling Support Calls to existing customers and follow-up Show less



Ridings india

• Noida Area, India

• HOD Vehicle Tracking system and Navigation

  • Aug 2012 - Nov 2012

  The company was founded in 1995 to serve the growing need for high-quality map generation & GIS solutions for the various Industries. Over years, Ridings Consulting Engineers Private Limited (RCE) has evolved as one of the top Geographic/Spatial Data Generation through Ground Surveys in addition to GIS Application Development, Digital Data Generation, Map Updating Using Satellite Inputs such as SPOT, TM, IRS-1C, and IKONOS, Cartosat etc. RCE also offers Geographic and Geo-technical services for engineering projects in addition to Cartographic, Topographic, RF Survey, Geodetic/Engineering and GIS Mapping services. RCE has achieved many milestones and turnover of the company has increased markedly during the last two financial years and established a good credibility in the market. It has made its mark in the market and has tie ups at National Level with major industrial groups in India. Our core values are: Quality and Accuracy Best in Ground Survey Map Generation Expertise Fully conversant with Datum and Projection System DTM generation. Topographic Engineering and Cartographic Services Real Time GIS Data Generation GIS Mapping Spatial Data Generation and Maintenance Services Show less



Ridings Consulting Engineers India Pvt. Ltd (RCE-(I) Pvt. Ltd )

• Noida Area, India

• HOD Vehicle Tracking and Navigation

  • Aug 2012 - Nov 2012

  Ridings Consulting Engineers, UK was established in December 1991 specifically to address the Consultancy requirements of the Indian market which at the time was preparing itself for liberalization and the opening of the private sector. Ridings developed cost-effective solutions for GIS, Engineering and other value-added projects. The initial services were provided by RCE UK through DON GOODWIN & S. D. BAVEJA, and included advice for System Planning, Procurement, Establishment, Human Resources Development, Training, Site Preparation and Technical Guidance for job execution. The initial task for RCE was to plan, set up, design and develop a system in Delhi to undertake the above tasks, to provide Human Resources Development and establish a set up of trained staff working to international standards & quality, utilizing the state-of-the-art computer system. In order to meet the above aspirations RCE negotiated with and associated international consultants and companies, such as Kaizer Engineers, National Power, Bovis International, Allot & Lomax, Little Woods and many other reputed organizations around the world. After realizing that GIS being the technology future is going to play a major role in Indian development and with a keen eye on the world of tomorrow with global thinking & universal outlook, Ridings Consulting Engineers India Private Limited was got registered in 28th December 1995 to cater to the needs of domestic market and provide GIS & Geospatial related Services in India and neighboring regions such as Asia & Middle east. Show less



Rosmerta Engineering Pvt Ltd

• Gurgaon

• Sr Manager (Operation and Support)

  • Feb 2011 - Jul 2012