Experience

EPACK India

• India
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Assistant General Manager

  • Apr 1999 - Present

  Working with in-depth Knowledge & Expertise, with the sales team at E-Pack .Taking Care of following activities and many more:-1. Carring out market research in order to keep up to date with the customer trend, as well as trying to predict future trends.2. Receiving new enquirers from the existing/new customers3. Continual involvement in all the departments to have overall insight Knowledge4. Doing the Costing and sharing the price Quotation to the customers5. Follow up with customers on Quotation sent and converting it into the orders6. Doing contract review of new order received7. Follow up for the order received and tracking the status in production to as per schedule8. Plans,manager and coordinates all customer service related activities to ensure customer delight9. Driving strategies to acquire new customers and retain & grow with existing customers10. Doing weekly review with the planing to ensure that everything is going as per plan and also checking dispatch details to customers to keep them updated11 Preparing MIS report and submitting to HOD12. Respond to complaints from customers and give after-sales support when requested13. Taking care of payments and doing follow-up: reminders sent on time14. Assisting Customers-After Sales15. Conducting Customer Survey-half yearly and analyzing the feedback given by the customers and working on it.16 Attending trade-shows, exhibitions fair in order to generate leads and new products17. Customer Visit as per requirement18. Searching for new clients who would benefit from our products. Show less

• Area Sales Manager

  • Apr 1994 - Mar 1999

  1. Explaining about the product & giving presentation2. Achieving Monthly target3. Customer Facing4. Preparing reports on weekly basis and report to VP 5. Receiving Enquirers from the customers6. Prepare the quotation and negotiation7 Recording & maintaining client contact data8 Analyzing costs and sales