Sanja Banozic
Operations Assistant at Michigan United- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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Bosnian Native or bilingual proficiency
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Croatian Native or bilingual proficiency
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Serbian Native or bilingual proficiency
Topline Score
Bio
Zazil Ortega Fuentes
I had the pleasure of working with Sanja at Booking.com as her manager. She has a passion for connecting people together not just in her day-to-day work but also in any activity that she would participate in. She is a fast learner, self starter, and dedicated employee.
Jennifer Parra
Over the past few years I've had the pleasure of working with Sanja. I'm compelled to write this recommendation, because of everything Sanja represents and what I know she can bring to any team or company. Sanja is an extremely dedicated professional, who puts passion and determination into everything she does. Sanja always takes results oriented approach and tries to strategize. A team player in every sense, I've enjoyed working with Sanja. Sanja has worked on the finance team and most recently in Credit Risk. Sanja always strives to be the expert in her craft. Always willing to go the extra mile for the greater good of the team and company Sanja would be an asset to any organization.
Zazil Ortega Fuentes
I had the pleasure of working with Sanja at Booking.com as her manager. She has a passion for connecting people together not just in her day-to-day work but also in any activity that she would participate in. She is a fast learner, self starter, and dedicated employee.
Jennifer Parra
Over the past few years I've had the pleasure of working with Sanja. I'm compelled to write this recommendation, because of everything Sanja represents and what I know she can bring to any team or company. Sanja is an extremely dedicated professional, who puts passion and determination into everything she does. Sanja always takes results oriented approach and tries to strategize. A team player in every sense, I've enjoyed working with Sanja. Sanja has worked on the finance team and most recently in Credit Risk. Sanja always strives to be the expert in her craft. Always willing to go the extra mile for the greater good of the team and company Sanja would be an asset to any organization.
Zazil Ortega Fuentes
I had the pleasure of working with Sanja at Booking.com as her manager. She has a passion for connecting people together not just in her day-to-day work but also in any activity that she would participate in. She is a fast learner, self starter, and dedicated employee.
Jennifer Parra
Over the past few years I've had the pleasure of working with Sanja. I'm compelled to write this recommendation, because of everything Sanja represents and what I know she can bring to any team or company. Sanja is an extremely dedicated professional, who puts passion and determination into everything she does. Sanja always takes results oriented approach and tries to strategize. A team player in every sense, I've enjoyed working with Sanja. Sanja has worked on the finance team and most recently in Credit Risk. Sanja always strives to be the expert in her craft. Always willing to go the extra mile for the greater good of the team and company Sanja would be an asset to any organization.
Zazil Ortega Fuentes
I had the pleasure of working with Sanja at Booking.com as her manager. She has a passion for connecting people together not just in her day-to-day work but also in any activity that she would participate in. She is a fast learner, self starter, and dedicated employee.
Jennifer Parra
Over the past few years I've had the pleasure of working with Sanja. I'm compelled to write this recommendation, because of everything Sanja represents and what I know she can bring to any team or company. Sanja is an extremely dedicated professional, who puts passion and determination into everything she does. Sanja always takes results oriented approach and tries to strategize. A team player in every sense, I've enjoyed working with Sanja. Sanja has worked on the finance team and most recently in Credit Risk. Sanja always strives to be the expert in her craft. Always willing to go the extra mile for the greater good of the team and company Sanja would be an asset to any organization.
Experience
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Michigan United
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Operations Assistant
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Sep 2021 - Present
Coordinating with Finance Director and Managers on hiring and payroll Recruitment Onboarding Assisting with Benefit Management Assisting with hours reporting reconciliation Assisting with onboarding trainings Assisting employees with paperwork and hours input if issues arise Troubleshooting the payroll systems Coordinating with Finance Director and Managers on hiring and payroll Recruitment Onboarding Assisting with Benefit Management Assisting with hours reporting reconciliation Assisting with onboarding trainings Assisting employees with paperwork and hours input if issues arise Troubleshooting the payroll systems
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Credit Risk Specialist
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Oct 2019 - Oct 2020
Managed relationship with Collection Agency and ensured timely collection of debt while supporting global operations.Enabled a 3% increase in external collection by reducing write off of small invoices for the NOAM market Maintained 48 HR turnaround for Zendesk tickets
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Credit Controller
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May 2017 - Oct 2019
Built strong relationships with customers and business partners that supported Booking.com BV with open invoice collection. Executed 250 calls each month that resulted in collection of 96-98% of $5 million monthly Provided superior customer service across 1000+ hotel partnersTrained and provided on-boarding to six new hires
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AmeriFirst Home Mortgage
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United States
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Financial Services
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200 - 300 Employee
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Set-up Specialist
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Nov 2016 - Mar 2017
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Advanced Resources
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Administrative Assistant
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Mar 2016 - Aug 2016
Provided administrative support to the Manager of Professional Affairs Assisted with onboarding of new employees Provided administrative support to the Manager of Professional Affairs Assisted with onboarding of new employees
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Sales Coordinator
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Sep 2012 - Apr 2015
Collaborated with hotel partners, and enabled product promotions on the Booking website to aid in revenue generation. Served as a liaison between Customer Service, Finance, and Global Chains departments.Trained and assisted 90+ hotel partners per quarter in managing company communications dashboard.Resolved delinquent financial accounts across 100 hotel partners per quarter to ensure compliance and continuity of service.
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Customer Service Executive
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May 2010 - Sep 2012
Resolved hotel and customer queries over phone and email, and served as liaison with departments to solve problems and provide support to customers and hotel partners.Consistently provided exceptional customer service while maintaining high productivity Helped with the training of 30 new hires during peak season, and provided support to the Training & Learning team
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Meeting Specialist/Contract Employee
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Mar 2009 - Apr 2010
Managed the logistics of high volume regional meetings nationwide for pharmaceutical clients Maintained and coordinated schedules and appointments for multiple speakers Provided a high level of professional customer service to client sales force in the communication of compliance or policy requests Supported each program to ensure that all logistical requirements were met in a timely and appropriate manner Managed the logistics of high volume regional meetings nationwide for pharmaceutical clients Maintained and coordinated schedules and appointments for multiple speakers Provided a high level of professional customer service to client sales force in the communication of compliance or policy requests Supported each program to ensure that all logistical requirements were met in a timely and appropriate manner
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World Trade Center Chicago
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Non-profit Organization Management
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1 - 100 Employee
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Intern
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Jan 2009 - Mar 2009
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Education
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2004 - 2008
Grand Valley State University
Bachelor of Business Administration, Marketing and Managment
Community
