Experience

MediCopy, an MRO company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Client Engagement Executive



Medi

• Client Engagement Executive (Promoted) at Medicopy

  • Oct 2016 - Present

  • Received multiple promotions; other positions include AR Specialist (10/16 - 2/20) and PatientEngagement Specialist (2/20 - 5/21)• Reduced outstanding accounts by 73% by evaluating aging reports and creating customized payment arrangements• Increases client engagement and retention by serving as a key resource for company policies andpartnerships • Received multiple promotions; other positions include AR Specialist (10/16 - 2/20) and PatientEngagement Specialist (2/20 - 5/21)• Reduced outstanding accounts by 73% by evaluating aging reports and creating customized payment arrangements• Increases client engagement and retention by serving as a key resource for company policies andpartnerships



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Customer Care Representative

  • Feb 2015 - Aug 2016

  Served 60+ clients daily; fielded high volumes of inquiries via multi-lined phone systems and provided prompt service Mitigated risks, protected company assets, and reduced liabilities by identifying potentially fraudulent information Served 60+ clients daily; fielded high volumes of inquiries via multi-lined phone systems and provided prompt service Mitigated risks, protected company assets, and reduced liabilities by identifying potentially fraudulent information