Experience

Marsa Malaz Kempinski, The Pearl - Doha

• Qatar
• Hospitality
• 1 - 100 Employee

• Chief Concierge

  • Mar 2023 - Present

• Assistant Chief Concierge

  • Jan 2022 - Mar 2023

• Concierge

  • Jun 2019 - Dec 2021

  Concierge/ Bell Desk Assistance:• Have knowledge about the city, the local area and attraction to provide the guests with all requested information • Handle mail and messages properly and on confidential basis.• Know how to follow all hospitality guidelines and daily service basics.• Welcome customers upon entrance and confirm reservations• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations• Arrange events, excursions, transportation etc. upon request from hotel residents• Answer the phone and make reservations, take and distribute messages or mail and redirect calls• Respond to complaints and find the appropriate solution.• Knowledgeable with Basic Opera PMS V.5.0• Knowledgeable with Triton System.• Answering and taking notes for all luggage request. Giving the task to the bell mans and assigning jobs to be done Show less

• Airport Ambassador

  • Aug 2015 - Jun 2019

  Airport Ambassador:• Handling guest arrival with pick up request, and arrange the transportation.• Assist with guest luggage and make sure nothing was left at the Airport.• Give all hotel facilities information to the guest and assists them in to the car.• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.• Be present at all scheduled flight landings and assist incoming guests with baggage clear-ance and directing them to transport facilities.• Stand by at the arrival terminal for every Guest flight arrival.• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.• If the pickup is not arranged by the hotel then, Guest should be shown only to the recom-mended taxi or limousine.• Escort the guest to the official car rental and deals with authorized car rental staff.• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. • Ensures the neat of appearance and grooming standards as airport representative.• Maintain detailed knowledge of all facilities and services offered by the hotel and Airport.• VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.• Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager. Show less


Les Clefs d’Or Qatar
• Chairperson of Communication & Social Media Committee

  • Jan 2021 - Present


Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Business Center Agent

  • Feb 2015 - Aug 2015

  Kempinski Residences & Suites, Doha  Answer, record, and process all guest calls, messages, requests, questions, or concerns.  Communicate all hotel information as well as local area information to guests.  Follow daily check list and reports according to the business demands.  Provide various paper correspondence and services related to business requirements  Welcome all guests with a smile and maintain a professional approach at all times in business center  Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.  Have knowledge of hotel rates, package and discounts.  Attend the shift briefing and daily 15 minutes training  Be flexible according to the business needs.  Be knowledgeable and promote the Marriott rewards program.  Keep yourself informed with all VIP arrivals. Show less



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Telephone Operator

  • Jul 2012 - Feb 2015

  Telephone Operator: • Receiving all calls from External (outside) and Internal (inside) • Operated telephone switchboard station • Assisting the Guest request and even Inter department request • Using File Computer System Connect (FCS) • Processed requests for wake up calls (manual and automatic wake up calls) • Received, recorded, and relayed messages correctly, totally, and legibly • Proven record of transferring calls, and monitoring the emergency systems • Taking All Restaurant Reservation for the guest • Giving correct information for the guest about the Hotel facilities. • Promoted customer satisfaction or doing a MAKE IT RIGHT through personal interaction. • Maintain the cleanliness of the office premises. • Acting as a shift leader to the team • Printing All the reports for all Head Of Department (HOD) • Filing all the documents that used by Front Office • Making report properly and doing a handover to the next shift Front Desk: • Greeted Costumers • Highly skilled in ONQ PM (Front Desk – Guest Listing Screen) • Knowledgeable about Oasys Payroll (Oasys Edocs & Oasys2008.exe) • Putting all checks and registration form in the bucket • Giving a welcome drinks to the arrival guest Show less