Saniah Kusan
Assistant Manager-Credit Controller at Allo Technology Sdn Bhd- Claim this Profile
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Bio
Mohamad Ashraf
Saniah is a person with great skills and deep experience of billing transition and support activities involving end to end process. She is very thorough in everything she does and can be depended upon to get the job done. I would recommend her for responsibilities which requires the very best in billing and commercial support exercise. She always become reference in the team and willing to share knowledge whenever possible.
Putri Dihana
Saniah is known as a fast responders whenever issue or escalations arise. She ensure that any queries are attended and she delivered her BAU work as per the KPI. She is responsible, willing to take ownership and willing to learn new things. She is definitely bring a values to BT.
Mohamad Ashraf
Saniah is a person with great skills and deep experience of billing transition and support activities involving end to end process. She is very thorough in everything she does and can be depended upon to get the job done. I would recommend her for responsibilities which requires the very best in billing and commercial support exercise. She always become reference in the team and willing to share knowledge whenever possible.
Putri Dihana
Saniah is known as a fast responders whenever issue or escalations arise. She ensure that any queries are attended and she delivered her BAU work as per the KPI. She is responsible, willing to take ownership and willing to learn new things. She is definitely bring a values to BT.
Mohamad Ashraf
Saniah is a person with great skills and deep experience of billing transition and support activities involving end to end process. She is very thorough in everything she does and can be depended upon to get the job done. I would recommend her for responsibilities which requires the very best in billing and commercial support exercise. She always become reference in the team and willing to share knowledge whenever possible.
Putri Dihana
Saniah is known as a fast responders whenever issue or escalations arise. She ensure that any queries are attended and she delivered her BAU work as per the KPI. She is responsible, willing to take ownership and willing to learn new things. She is definitely bring a values to BT.
Mohamad Ashraf
Saniah is a person with great skills and deep experience of billing transition and support activities involving end to end process. She is very thorough in everything she does and can be depended upon to get the job done. I would recommend her for responsibilities which requires the very best in billing and commercial support exercise. She always become reference in the team and willing to share knowledge whenever possible.
Putri Dihana
Saniah is known as a fast responders whenever issue or escalations arise. She ensure that any queries are attended and she delivered her BAU work as per the KPI. She is responsible, willing to take ownership and willing to learn new things. She is definitely bring a values to BT.
Credentials
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Lean Six Sigma Green Belt (ICGB)
Intact ProlinkMar, 2021- Nov, 2024 -
Lean Six Sigma Foundations
LinkedInDec, 2020- Nov, 2024 -
Power BI: Dashboards for Beginners
LinkedInDec, 2020- Nov, 2024 -
SAP Financials Essential Training
LinkedInDec, 2020- Nov, 2024 -
SAP Accounts Receivable Boot Camp
LinkedInNov, 2020- Nov, 2024 -
SAP ERP Essential Training
LinkedInNov, 2020- Nov, 2024
Experience
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Allo Technology Sdn Bhd
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Malaysia
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Telecommunications
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1 - 100 Employee
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Assistant Manager-Credit Controller
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May 2021 - Present
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BT Group
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United Kingdom
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Telecommunications
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700 & Above Employee
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Subject Matter Expert
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Dec 2018 - Mar 2021
Lead of the billing operation (Telecom Billing) responsible for all escalation and inquiries from different stakeholders by being the first point of contact under 7 people of my team with revenues over GBP 150,000,000m/month. Acting as Audit Quality Checking, responsible for AR activity end to end process including maintain customer record, Vendor Invoice Billing & Payment and Purchase Order by working with the Account Payable (AP) team and supporting Billing System Migration. Lead of the billing operation (Telecom Billing) responsible for all escalation and inquiries from different stakeholders by being the first point of contact under 7 people of my team with revenues over GBP 150,000,000m/month. Acting as Audit Quality Checking, responsible for AR activity end to end process including maintain customer record, Vendor Invoice Billing & Payment and Purchase Order by working with the Account Payable (AP) team and supporting Billing System Migration.
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BT Group
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United Kingdom
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Telecommunications
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700 & Above Employee
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Billing Analyst
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Dec 2014 - Jul 2018
Managed all Middle East & African (MEA) region service billing activities, disengagement of the Legacy System and integrity of Oracle data. Coordinated all credit and re-billing activities for service. Partnered frequently with the sales, collection, finance, and tax team to manage escalation. Managed all Middle East & African (MEA) region service billing activities, disengagement of the Legacy System and integrity of Oracle data. Coordinated all credit and re-billing activities for service. Partnered frequently with the sales, collection, finance, and tax team to manage escalation.
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Astro
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Malaysia
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Entertainment Providers
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700 & Above Employee
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Customer Service Specialist
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Mar 2008 - Nov 2014
• Communication with customer queries, Order, and complaint by updating all detail of call in CRM tools system, approximately 120 calls in per day • Operated technical support via phone troubleshooting • Providing follow-up of outbounds in about 100 cases in daily between customer and technical team until problem solved • Archive 96% performance review for 2015-2017 in the third year • Communication with customer queries, Order, and complaint by updating all detail of call in CRM tools system, approximately 120 calls in per day • Operated technical support via phone troubleshooting • Providing follow-up of outbounds in about 100 cases in daily between customer and technical team until problem solved • Archive 96% performance review for 2015-2017 in the third year
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Education
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2002 - 2006
University of Malaya
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