Experience

The Thayer Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Nov 2016 - Present



Destination by Hyatt

• United States
• Hospitality
• 200 - 300 Employee

• National Sales Manager

  • Apr 2016 - Nov 2016

  Responsible for effectively establishing and managing client relationships and accounts. Accomplish revenue goals through solicitation efforts by consistent prospecting for new accounts, managing existing client relations as well as networking efforts.Managed market territory based on annual room revenue target.Handled incoming inquiries and transactions for short-term meetings. Processed initial request, checking and quoting space and dates, blocking space appropriately in the computer system, and issuing and collecting contracts and deposits.Sustained business relationships through a commitment of meeting and exceeding customer needs, organized site inspections, and executing proactive sales plan under direction of the DOSM.Attended weekly sales meeting, training programs, and other meetings as designatedWorked with Conference Planners and Sales Manager to assure maximum utilization of facility.Provided feedback to the DOSM related to guest comments, observations, industry news, etc.Continually prospects for new business. Show less

• Executive Meetings Manager

  • Aug 2014 - Apr 2016

  Prospecting for new business through individual creativity and innovation.Conducting site inspections, local sales calls and attending client events throughout the Northeast. Negotiating Complete Meeting Package (CMP) and Day Meeting Package (DMP) group business that meets or exceeds revenue goals.Negotiating contracts and addendums, ensuring that all aspects of communication are complete and documented.Maintaining accurate Delphi information on all new and ongoing leads and accounts, including solicitation efforts, and followup traces.Responding to leads and RFPs within timeframe set by Destination Hotels & ResortsMaintaining accurate and timely internal communication Show less

• Group Sales Coordinator/Newmarket Systems Analyst

  • Feb 2013 - Aug 2014

  Proactively solicit, book, and manage all onsite and offsite Social and Event Room Blocks. Meet with outside catering facilities that can assist in generating room nights. Follow up with clients, coordination of details, and completion of accurate Event Orders on a timely basis. Negotiates and executes the contract terms. . Completes follow up correspondence to clients and vendors as needed. Conducts tours of the property to client and outside vendors. Reporting and Analytics: Serve as a resource for Delphi-based report requests. Track and compile individual Sales Managers performance.Application maintenance: Conduct routine data audits to ensure Destination Hotels & Resorts schema standards, application values and data integrity standards are maintained. Provide first line support to property Delphi users. Work with property IT Managers to ensure performance and network issues are tracked and communicated to Corporate Delphi Support.Provide first line support to property users with application and report questions. Run standard reports and execute report writing requests. Conduct routine audits of accounts, contacts and bookings to ensure compliance with DH&R standards.Conduct function diary audits to monitor compliance with standards established by DOS. Ensure all bookings contain complete and accurate rooms, rate, event and turnover information and are in alignment with final customer contract. Verify all required documents are attached and appropriate traces active. Serve as subject matter expert in Market Vision report writing and Meeting Broker/SynergyAwarded Associate of the Year - 2013 Show less

• Group Reservations Coordinator

  • May 2009 - Jan 2013

  Coordinated group reservations with Conference Planning Managers, enter rooming lists, setup billing allocations and handled changes.Worked with Director of Revenue Management to reach optimal hotel occupancy and revenue. Assessed contracts for accuracy in rates, dates and other miscellaneous information. Attended pre and post conference meetings with group Resident Leaders, Business Executives and Planning Managers to discuss conference details. Collected information from sales reporting systems and create 14 –day forecast report for property-wide scheduling. Reviewed, monitored and reconciled group bookings in Delphi. Trained and mentored new Reservation Agents; resolved problems and created solutions to ensure guests satisfaction. Show less

• Reservations Sales Agent

  • Nov 2007 - Apr 2009

  Establish and maintain active working partnerships with the sales & reservations departments of key Travel PartnersInitiate and implement sales promotional programs with travel partnersBroaden productive client base and increase awareness of hotelConduct personalized sales campaigns within designated territory to promote the hotels, programs, packages and special promotionsCoordinate and participate in trade shows / seminars aimed at hotel target marketsMaximize exposure through creative promotion both during and pre /post eventAggressively solicit and follow up on leads generatedActively participate in key trade & business associations to generate business leads and increase hotel visibility Show less