Experience

Boomerang Global

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Workflow Coordinator

  • Sep 2013 - Present



Crossover Software Technology PVT LTD

• Sr. Operations Executive

  • Dec 2006 - Present

  Activities handled: • Installing and configuring computer hardware operating systems and applications • Downloading of an audio files dictated by US doctors using various customized softwares like DsNet (DsNet is a software developed by Crossover, which has been provided to some of their Clients to send their dictation files, as well as to send\receive their transcribed reports), emails, FTP, and segregate them as per their directories created on Network drives. • Preparing a summary of daily workload using Microsoft Excel and distribute the dictation files to medical transcriptionists (MTs), and HBTs. • Monitoring status of work using management information systems and coordinate with MTs through chat, emails, phone, and coordinate with editors and Proof Readers through chat, and verbally to get the transcription done and to send it out to the clients as per their requests. • Promptly replying to customer mails and to solve their Queries. • Processing transcription work according to clients requirements and generate a Packing List using Microsoft excel, which is used for billing purposes. • Troubleshooting of in house computer related problems, for e.g. Installing an OS, and other applications, etc. • Talking with the staff/clients through a series of actions like chatting on msn, or using local messaging service, or either face to face or over the telephone to help set up systems or resolve their computer\application related issues. Show less



Crossover Software technology pvt ltd.

• Sr. Operations Executive

  • Jul 2006 - Present



Futurecom Computer Institute

• Sr. Lecturer

  • Jun 2002 - May 2006

  Activities handled: Teaching courses like MS-CIT, Ms Office, DTP, DIT, C language basics, Visual Fox Pro, Tally, etc. Responsible for conducting internal examinations, looking after admission processes for above mentioned courses. I was a key player in solving student’s queries, and giving them feedback about their performance. Installation of Operating systems like Windows 98, windows 2000, Linux and various applications. Activities handled: Teaching courses like MS-CIT, Ms Office, DTP, DIT, C language basics, Visual Fox Pro, Tally, etc. Responsible for conducting internal examinations, looking after admission processes for above mentioned courses. I was a key player in solving student’s queries, and giving them feedback about their performance. Installation of Operating systems like Windows 98, windows 2000, Linux and various applications.