Senior Operations Manager

• Aug 2014 - Present

Operations Manager

• Aug 2014 - Jan 2023

 Ensuring SLA performance of >90% towards vendor orders / projects & quality by leading a highly motivated & result oriented team comprising of Technical & Commercial Support, Supply Chain, Production/Assembly, Warehousing/Stores, Quality Control/Quality Assurance, Account Receivables, Contract Management, Export/Import, FF/CHA, Logistics Functions in a multi-national business environment  Articulate risk, issues, budgeting challenges and upcoming project planning summary in a clear and concise manner via weekly, bi-weekly and/or monthly reports to stakeholders / executives at all levels  Facilitate Working Group meetings with key stakeholders and be a lead spoke person in status meetings with senior management  SPOC between stake holders, sales organisation, management and operation/execution team  Develop and maintain a closed working relationship with global team  Ensure effective implementation of global policies, processes and strategies locally  Develop and implement robust vendor quality management in line with global guidelines  Take responsibility for managing customer & supplier relationships and performance, including the monitoring of adherence to key KPIs, SLAs and contract/project deliverables  Devising strategic plans to deliver customer orders for various projects with strict adherence to timelines as well as ensuring profitability to organisation and ensuring 100% customer satisfaction with full time end to end client/vendor engagement  Manage program / project benefits – ensure consistent delivery of benefits throughout project lifecycle through vigilantly monitoring & controlling change management  Efficiently managing supply chain under the low-volume low-value challenges Show less

HOD - Unit Marketing (Order Delivery Manager)

• Nov 2006 - Jul 2014

 Ensured sales reliability through effective contract management, sales planning, forecasting and reduction in finished goods inventory; arranged strategic alliance with consultants and third-party agencies for product approvals  Diligent end-to-end order planning, execution and delivery for Domestic & Global Clientele with net revenue of over 3000 MINR for distribution and power transformers.  Held responsibility of Single Point of Contact (SPOC) between Outdoor Sales / Client and Manufacturing Unit for aligning business processes in line with project / client requirements  Rendered Level-1 support for SAP SD Module to other users, training & development of SAP Users and developing system reports while working as a Core Team Member (Power User); assisting in testing & validating of various business processes  Spearheaded commercial functions like pre-sales, RFQ Handling, product costing and margin analysis  Executing logistics though effective fleet management for PAN India / Deemed / Direct Exports  Steered the front end sales team for timely payment collection and providing support for payment instruments & other finance related statutory documents  Facilitated sales team with support activities for marketing communication, client – consultant meetings & seminars, factory visits for clients & consultants, vendor registration, third party inspections & dispatch clearances, logistics support.  Arranging QA/QC test plans and test bed scheduling, seeking pre-despatch inspection clearances,  Facilitating customer complaint resolution by close co-ordination with QA/QC and other departments Show less