Experience

SPI

• France
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Team Lead - Editorial Project Management

  • May 2014 - Present



SPI GLOBAL LIMITED

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• EPM – TEAM LEAD (US, UK -- ACCOUNT MANAGEMENT)

  • May 2014 - Present

  Operate as the lead point of contact for any and all matters specific to Client communicationBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions/products according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly outcomes to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to exceed the business projectionForecast and track key account metrics Prepare reports Train the Team; Identify and provide growth opportunities within team Assist the team with high severity requests or issue escalations as neededHandling conference calls on weekly basis for projects' updates and weekly status reports. Handling training to the newly hired team members to train, implement and stream-line the processes, as well as improve the quality and delivery performance.Designed a customized workflow, formulated instructions, and created word, Power Point templates to ensure seamless and efficient production flow as well as for future reference.Headed the transition phase of Three different Publishers in two years of time.



S4Carlisle Publishing Services (Since July’2007 –May 2014)

• CLIENT END SITE-LEAD/TEAM LEADER-PROJECT MANAGEMENT

  • Jul 2007 - May 2014

  Site Lead for E2E books and Ancillary projects: Been a site lead for over six years in S4Carlises publishing Services.Handled major publishers’ books such as Cengage (Delmar, Boston, Belmont, Mason and Eagan division), Kendall Hunt, McGraw- Hill, Pearson & Pearson PCP.Having good working relationship with clients, authors and on-shore team.Point of contact with the client for any process changes and updates.Overseeing production of the base core text and all assigned ancillaries.Selected and trained for End-to-End Project Management in onshore.Work closely with the Account Manager and the Editorial Head in solving problems.As a site lead-Senior project manager been assigned additional responsibilities alongside my daily routine: - Have trained the new PMs on their roles and responsibilities- Assigning jobs to the Team and handling weekly client status calls and project specific calls - Handled escalation and ensure them by doing complete RCA.- Focus the team on the task and familiarize them with the clients’ need, specs, process to follow techniques and tools to use.- Co-ordinates meetings with the team-project managers to discuss project plans, needful resources or issues/delays in completing the task.- Provide guidance to the team based on Customers’ feed backs and new roll outs. - Looking after production to make sure that the client deadlines are met.



Scientific Publishing Services Limited (Feb’2002 – July 2007)

• TEAM LEAD - QUALITY

  • Feb 2002 - Jul 2007

  Joined as a Proof Reader and grew to a Quality Team Leader. Worked for Elsevier Journals and handled a team of 40 people and coordinated with production. • Responsible for Planning, Scheduling, • Act as a single point of contact between the production and the quality team.• Reporting to the Quality Group Head and Deputy Manager. • Knowledge sharing and guidance to the team with day-to-day updates.• Setting internal goals to meet the production metrics. Joined as a Proof Reader and grew to a Quality Team Leader. Worked for Elsevier Journals and handled a team of 40 people and coordinated with production. • Responsible for Planning, Scheduling, • Act as a single point of contact between the production and the quality team.• Reporting to the Quality Group Head and Deputy Manager. • Knowledge sharing and guidance to the team with day-to-day updates.• Setting internal goals to meet the production metrics.



MANAGEMENT TRAINEE

• Quality Professional Infotech Private Limited

  • Jan 2000 - Feb 2002

  Joined as a Management trainee and was trained in various arena of e-publishing industry such as XML, Proof Reading, Quality and management arena.Operations• Worked as a XML operator and Proofreader trainer.• Gained exposure in various departments of this Industry such as quality, French and copy editing. Joined as a Management trainee and was trained in various arena of e-publishing industry such as XML, Proof Reading, Quality and management arena.Operations• Worked as a XML operator and Proofreader trainer.• Gained exposure in various departments of this Industry such as quality, French and copy editing.



Indian Market Research Bureau (IMRB)

• India
• Biotechnology
• 1 - 100 Employee

• MARKET ANAYLST

  • Sep 1999 - Dec 1999

  - As a Marketing Executive responsible for gathering reports for the Colgate-Palmolive products.- Gained effective marketing and communication experience by interviewing Doctors and analyzing the market research. - As a Marketing Executive responsible for gathering reports for the Colgate-Palmolive products.- Gained effective marketing and communication experience by interviewing Doctors and analyzing the market research.