Experience

AtiSunya Private Limited- Microsoft Silver Partner for Dynamics and Azure

• India
• Information Technology & Services
• 1 - 100 Employee

• Senior Analyst

  • Aug 2021 - Present

  New Delhi, India Client Relationship Management (CRM) involves nurturing and enhancing customer interactions to build lasting connections. It empowers businesses to understand customer needs, track interactions, and improve satisfaction. A Microsoft Power Platform and Power BI Analyst leverages Microsoft's suite of tools to analyze data, create insightful reports, and facilitate data-driven decisions. They transform raw data into actionable insights, enhancing business intelligence and fostering smarter… Show more Client Relationship Management (CRM) involves nurturing and enhancing customer interactions to build lasting connections. It empowers businesses to understand customer needs, track interactions, and improve satisfaction. A Microsoft Power Platform and Power BI Analyst leverages Microsoft's suite of tools to analyze data, create insightful reports, and facilitate data-driven decisions. They transform raw data into actionable insights, enhancing business intelligence and fostering smarter strategies. Show less



Algonetix Technologies

• India
• Information Technology & Services
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Jan 2018 - Dec 2020

  India As a Sales and Marketing Analyst at Algonetix, I conducted extensive market research, analyzed sales performance, and evaluated marketing campaigns. I tracked key performance indicators, identified growth opportunities, and assisted in developing targeted marketing strategies. Additionally, I played a crucial role in improving customer segmentation, resulting in increased conversion rates. My data-driven insights contributed a good percent increase in sales revenue during my tenure.



Clearpath Technology Pvt Ltd

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Team Lead

  • Aug 2010 - Aug 2013

  Dwarka Area, India I am thrilled to introduce myself as a dedicated and experienced professional who has had the privilege of serving as an Email Customer Support representative for the Microsoft Office Live process. Throughout my tenure in customer support, I have honed my skills in effectively addressing customer queries, resolving issues, and providing top-notch assistance to users across various communication channels.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Auditor, Customer Service Representative

  • Aug 2007 - Aug 2011

  India In my role as a Customer Support Specialist at Teleperformance. I provided exceptional assistance to customers, addressing inquiries and resolving issues promptly and courteously. I maintained a high level of product knowledge, ensuring accurate and helpful responses. My dedication to customer satisfaction led to improved customer retention and positive feedback.