Dennis Sang
IT Support Specialist at Track and Trace- Claim this Profile
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Bio
Credentials
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Cyber Ops Associate
Cisco Networking AcademyMay, 2022- Sep, 2024 -
Cybersecurity Essentials
Cisco Networking AcademyApr, 2022- Sep, 2024 -
Introduction to IoT
Cisco Networking AcademyFeb, 2022- Sep, 2024 -
CCNA: Enterprise Networking, Security, and Automation
Cisco Networking AcademyJun, 2021- Sep, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
Cisco Networking AcademyJun, 2021- Sep, 2024 -
Artificial Intelligence Intro
IBMFeb, 2020- Sep, 2024 -
Blockchain Intro
IBMFeb, 2020- Sep, 2024 -
Cloud Intro
IBMFeb, 2020- Sep, 2024 -
Internet of Things Intro
IBMFeb, 2020- Sep, 2024 -
Quantum Computing Intro
IBMFeb, 2020- Sep, 2024 -
Android Application Development
UdemyNov, 2019- Sep, 2024 -
Advance IT Troubleshooting for Technicians
Udemy -
Cybersecurity Intro
IBM -
Data Science & Analytics Intro
IBM
Experience
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Track and Trace
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Kenya
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Automotive
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1 - 100 Employee
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IT Support Specialist
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May 2019 - Present
• Track & Trace ECTS system support to KRA officers in all stations countrywide.• Establishes good working relationships with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.• Configuring, deploying, troubleshooting, repairing, and maintaining end-user equipment and accessories.• Preparation of daily, monthly, quarterly, and annually reports• Maintain and troubleshoot the Track & Trace ECTS system.• Installation & configuration of computer hardware operating systems and applications.• Biometric attendance administration.• Programming and repairing E-seal used for tracking.• Managing tracking devices installations on trucks and vehicles.• Evaluate and manage personnel access clearances on various systems.• Setup and supports audio /visual equipment for presentations and other meetings.• Maintaining and monitoring of computer networks and systems Show less
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Control Room Operator
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May 2018 - Apr 2019
• Involved in cargo tracking and monitoring operations while on transit.• Involved in journey commissioning and ending of containers, tankers, and single-vehicle units• Generating journey status reports to all clients that have cargo on transit and also KRA• Information Technology support on all systems• Assist KRA with Cargo transit information when need be.
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INDEPENDENT ELECTORAL COMMISSION
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Kenya
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Legislative Offices
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200 - 300 Employee
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Operations Clerk
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May 2017 - Aug 2017
• Publicizing register of voters’ verification/inspection activities. • Facilitating inspection and verification of register of voters by voters using KIEMS • Fill and submit inspection data on claims to the voter verification assistant • Identification of voters using KIEMS Tablet • Issuance of ballot papers to voters/Counting of votes. • Publicizing register of voters’ verification/inspection activities. • Facilitating inspection and verification of register of voters by voters using KIEMS • Fill and submit inspection data on claims to the voter verification assistant • Identification of voters using KIEMS Tablet • Issuance of ballot papers to voters/Counting of votes.
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Moi Teaching and Referral Hospital
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Kenya
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Hospitals and Health Care
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400 - 500 Employee
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Information Technology Intern
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May 2015 - Jul 2015
• Installation and configuration of new laptops and desktops and networking devices. • Installation and maintenance of various computer systems and software used in the hospital. • Various hardware and software troubleshooting, installations, repair, and maintenance. • Daily network maintenance and troubleshooting around the hospital. • Installation and configuration of new laptops and desktops and networking devices. • Installation and maintenance of various computer systems and software used in the hospital. • Various hardware and software troubleshooting, installations, repair, and maintenance. • Daily network maintenance and troubleshooting around the hospital.
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Education
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2021 - 2022
Jomo Kenyatta University of Agriculture and Technology
Master of Science Information Technology, Information Technology -
2018 - 2020
Jomo Kenyatta University of Agriculture and Technology
Postgraduate Diploma in Tax Administration., Tax Law/Taxation -
2012 - 2016
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Mathematics and Computer Science., Applied Mathematics with Computing
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