Experience

Cargaison Express

• India
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Operations Manager

  • Oct 2018 - Present

   Ensuring timely and professional responses to all complaints, requests, and queries received.  Also work on TONU, LUMPER, and EFS.  Managing Sales Order and put forward the same to seller.  Monitor closure of customer requirements and complaints within deadlines; escalation and follow-up of the cases which require further action, etc within the Time frame.  Focus on Pending Delivery and make sure the items are delivered on time.  Ensuring timely and professional responses to all complaints, requests, and queries received.  Also work on TONU, LUMPER, and EFS.  Managing Sales Order and put forward the same to seller.  Monitor closure of customer requirements and complaints within deadlines; escalation and follow-up of the cases which require further action, etc within the Time frame.  Focus on Pending Delivery and make sure the items are delivered on time.



MyAdvo.in

• Gurgaon, India

• Backend Operation Associate

  • May 2016 - Jun 2018

   Create lawyer on MyAdvo portal.  Handling lawyer profile specialties and expertise. Make them live on the MyAdvo portal.  Providing lawyers for client-required inquiries.  Managing lawyers/clients' invoices on QuickBooks.  Managing Pipedrive tool for all cases client data including all legal paperwork  Create lawyer on MyAdvo portal.  Handling lawyer profile specialties and expertise. Make them live on the MyAdvo portal.  Providing lawyers for client-required inquiries.  Managing lawyers/clients' invoices on QuickBooks.  Managing Pipedrive tool for all cases client data including all legal paperwork



ZO Rooms

• New Delhi Area, India

• Inventory Executive

  • Aug 2015 - Feb 2016

  1- Create regular reports and listing for Zo Rooms across online portals. 2- Managing the inventory of Zo Rooms on different portals. 3- Managing data bases on Axis-room. 4- Ensuring timely and professional responses to all complaints, requests and queries received. 5- Updating of different Inventory Trackers on daily basis. 6- Hand on experience on portals like Expedia, Via, Booking.com etc. and Data management systems like Sales force, CRS, Axis-rooms. 6- Skills- MS Word, MS Excel. Show less