Job Coach

• May 2023 - Present

Retail Management

• Oct 2017 - Jul 2023

• Visual Merchandising – update the store presentations to modern retail concept. • Inventory Management System – work with the Warehouse, Bond and Sale stores to optimize stock rotation, reduce theft/stock and reduce financial cost. • Oversee hiring, training, coaching, motivation, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives. • Monitoring implementation and conduct evaluation of the performance with the store teams and the Managing Director. • Oversee the retail issue(s) that is faced day to day. • Plan weekly, monthly and yearly promotions calendar, communicate with the stores and the warehouse. Monitor implementation and conduct evaluation of the performance with the store teams and the Managing Director. • Manage operational budget. • Develop marketing plan, covering current situation, objective fixing, strategy to achieve the objectives and detailed plans of advertising and promotions with the budget for management approval. • In-charge of OHS of Deoji Groups. • Implement and oversee digital payments for all retail stores • Head customs and POS department. Show less

Retail Management

• Oct 2017 - Feb 2023

Sales Assistant

• Aug 2009 - Aug 2017

• Achievement of sales and KPI targets by understanding how the store is performing in relation to the set budgets/targets and continuous improvement in performance to successfully reach KPI targets. • Providing outstanding customer service by demonstrating strong product knowledge (fit, price, fabric, care instructions, etc.) in order to inform customer(s) of features and benefits and by overcoming customer objections by re-stating and isolating the objection and offering a solution based on the customer’s needs. • Merchandising and store presentation by maintaining the store presentation standards as outlined in the Visual Merchandising Directives. • Stock control and ensuring all stock deliveries are processed accurately. • Ensuring that re-pricing of merchandise is performed according to company policy and in a timely manner. • Followed appropriate procedures to prevent shrinkage and loss of merchandise. • Maintaining accuracy and efficiency with all computers/point of sale (POS) procedures. Show less

Sales & Marketing and Sales & Support

• May 2015 - May 2017

• Assisting taxi drivers to join the ingogo booking and payments platform via in field promotions and associated customer management activities. • Ensuring a smooth on boarding process of the drivers, plus providing regular and efficient follow up of clients. • Meeting and exceeding KPI’s and weekly sales targets. • Effectively following the sales process to drive sales. • Recording and reporting on all sales activities and results. • Management of inbound and outbound telephone enquiries. • Responding to SMS, email and social media enquiries. • End to end investigation and resolution of enquiries. • Delivering efficient, high quality services over the phone and via email and social media that result in excellent customer experience. • Providing support to sales and technical teams as required. • Building customer loyalty by creating a positive customer experience. • Delivering on performance targets. Show less

Sales Assistance

• Nov 2009 - Jan 2010

• Achieving sales budgets. • Providing high standards of customer service and responding to inquiries. • Visual merchandising displays. • Performing stock take and general maintenance of the store. • Marketing stock in the system and getting it ready for the sale. • Achieving sales budgets. • Providing high standards of customer service and responding to inquiries. • Visual merchandising displays. • Performing stock take and general maintenance of the store. • Marketing stock in the system and getting it ready for the sale.

Volunteer

• Jan 2007 - Jan 2008

• Being a team player. • High-level of organisational skills and attention to detail. • Daily cash handling procedures including end of day reconciliations. • Communicating reports of daily sales to management. • Being a team player. • High-level of organisational skills and attention to detail. • Daily cash handling procedures including end of day reconciliations. • Communicating reports of daily sales to management.

1st Year Auto Mechanic

• Jan 2007 - Dec 2007

• Changing oil filters. • Customer service. • Making the workplace neat before and after the garage opens and closes. • Doing Administrative for customers. • Changing oil filters. • Customer service. • Making the workplace neat before and after the garage opens and closes. • Doing Administrative for customers.

Administration Assistance

• Jan 2000 - Jan 2005

Daily Banking To check the daily banking of the stores and depositing it in the bank Events managements Set up for meeting set-up, training session set-up and assistance with other functions Assisting staff Assisting staffs in general administrative tasks Daily Banking To check the daily banking of the stores and depositing it in the bank Events managements Set up for meeting set-up, training session set-up and assistance with other functions Assisting staff Assisting staffs in general administrative tasks