Experience

Ibm India Pvt LLimited.

• India
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• 9West Account and Networking

  • Apr 2018 - Present

  o Reporting the Canceled/Delayed Jobs to the respective team for resolution.o Monitoring Critical/Daily Jobs schedule.o SAP Backup Monitoringo Monitor Inbound Queue o Monitor the Process Chain for each scheduled Jobs.o Creating Severity ticket and engage and co-ordinate the teams for faster resolution.o Network Compliance Activitieso Worked on manual MEF and manual SHCo Taking care of User Revalidation (QEV,PRIV and CBN)o We monitor 24*7 daily SAP monitoring activities for the Client with scheduled Jobso Monitor the SAP consoles (JBP, JEP, JXP) & Report to Client for any deviation via email & Phoneo We monitor Jobs in JBP ( RSPCM (monitoring process chains), SMQ02 (system inbound queue), Monitor DBO2 (checking secondary indexes) and requires timely track of process chains status (GREEN , YELLOW & RED )o Jobs we monitor under JEP ( SM37 (cancelled jobs, critical jobs, hourly jobs, SMQ02, SM66( Delayed/Long Running Jobs)o Jobs we Monitor SMQ in JXP & report daily completion status messaging Monitoring for Adapter Engine JXP in databaseo We have scheduled jobs to monitor every minutes/hourly/Daily/Weekly & Monthly and we take responsibility to ensure any deviation, need to report to client directlyo Send Daily Report to Client with the Complete Activities with Timeline/Issues Reported/Actions Taken.o Tools Used Citrix, SAP & Windows Show less

• Security and Risk Management

  • Feb 2017 - Apr 2018

  o Handling the ASEAN IGA – Singapore, Phillipines, Malyasia, Vietnam, Indonesiao Tracking and driving the subsystem SHC Overdues to closureo Working on Risk assessment and Risk Managemento Do strategic reporting of ASEAN Accounto Planning, designing and implementing an overall risk management process for the organizationo Working on all the ECM Metrics like SHC,Subsystem and OS Level HC’s, Overdues and dueso Identifying, describing and estimating the risks affecting the businesso Managing Risk Evaluation and approvalso Conducting audits of policy and compliance to standardso Following up on issues like QEV and CBNo Working on the risk tools and completion of the Risk assessmentso Participation in audits and client calls on weekly or monthly basis Show less

• 9West Account and Networking

  • Dec 2015 - Jan 2017

  o Reporting the Canceled/Delayed Jobs to the respective team for resolution.o Monitoring Critical/Daily Jobs schedule.o SAP Backup Monitoringo Monitor Inbound Queue o Monitor the Process Chain for each scheduled Jobs.o Creating Severity ticket and engage and co-ordinate the teams for faster resolution.o We monitor 24*7 daily SAP monitoring activities for the Client with scheduled Jobso Monitor the SAP consoles (JBP, JEP, JXP) & Report to Client for any deviation via email & Phoneo We monitor Jobs in JBP ( RSPCM (monitoring process chains), SMQ02 (system inbound queue), Monitor DBO2 (checking secondary indexes) and requires timely track of process chains status (GREEN , YELLOW & RED )o Network Compliance Activitieso Triggering CBN,PR & CBN using the SFTP script, Once Triggered follow up with respective Managers/DPE till each user ID, Shared ID’s, Customer ID & Privilege Owners are Valid and are in placeo Extract the files and formulate with updated template as per trigger along with updated policy document and send to IT Security & Compliance Team for the trigger completion.o Worked on manual MEF and manual SHCo Taking care of User Revalidation (QEV,PRIV and CBN) Show less

• Incident Management Specialist

  • Oct 2013 - Dec 2015

  Roles and Responsibilities:o Handling normal and critical Incidents, Driving an Incident to resolutiono Liaising with clients and vendors to get the Incident resolved.o Log all Incident/Service Request details, allocating the issue to the specific category.o Managing SLO’s and maintaining quality parameters by resolving the incidents within the specified SLA’s.o Participation and initiation of bridge calls with all parties like SRM , IML, Third party and clients.o Working as a Escalation Monitoring Team and escalating tickets to the support teams Show less