Experience

No.1 Fertility

• Australia
• Medical Practices
• 1 - 100 Employee

• Bookings Administrator and Patient Care

  • Jan 2022 - Present

  Duties: Providing a professional, caring, supportive and mindful atmosphere for clients on their individual journey’s. Managing and maintaining client records, bookings, and confidentiality, through standard operating processes and procedures. Triaging first level phone calls, ensuring clients are delivered to the correct department. Working with eIVF, and Genie software daily. Key Skills: Self-Management, being able to juggle and manage multiple responsibilities such as phone calls, client record updates as well as ad hoc queries. Communication, adapting to different communication styles depending on the client/colleague, ensuring clear and concise information is portrayed. Customer Service, ensuring the client always comes first and fostering impeccable phone etiquette with a priority on client confidentiality. Show less



Doctors Secretarial Agency

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Medical Receptionist on Temporary Assignments

  • Jan 2022 - Jan 2022

  Duties: Travelling between different medical practices as required (due to staff sickness, etc). Working with multiple healthcare specialists and utilising different medical software’s such as PracSoft and ZedMed. Key Skill: Adaptability/Willingness to learn, learning and adapting to each medical receptionist role and filling in the required responsibilities as well as learning the processes and applications used. Social skills, interacting and socialising with existing/new patients as well as new practices weekly. Critical Thinking, being proactive in the tasks that I have a capability of doing without supervision to help the clinic run more efficiently. Show less



Melton Medical Clinic

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Receptionist

  • Mar 2020 - Feb 2021

  Duties: Liaising between medical professionals and their clients. Maintaining and managing best practice file maintenance for record and artifact keeping. Being the first point of contact for the practice and their clients, translating technical medical terminology for clients to under in simple terms. Key Skill: Communication, translating complex medical terminology into simple words for clients as well as always keeping professional with a caring attitude. Self-Management, managing not only my own tasks but multiple medical professional’s agenda and workloads. Show less



Kmart Australia Limited

• Australia
• Retail
• 700 & Above Employee

• Customer Service and Retail Assistant

  • Jun 2012 - Dec 2020

  Duties: Working on the Customer service desk, responsible for multiple tasks such as photo centre, layby, store presentation area and returns. Key Skills: Customer Service, bringing exceptional customer service to Kmart’s customers, ensuring their needs are attended to in a timely fashion. Communication, adopting different communication styles to suit customers to deliver a great Kmart service. Self-Management, ability to multiple tasks and prioritise tasks in a fast-paced retail environment Duties: Working on the Customer service desk, responsible for multiple tasks such as photo centre, layby, store presentation area and returns. Key Skills: Customer Service, bringing exceptional customer service to Kmart’s customers, ensuring their needs are attended to in a timely fashion. Communication, adopting different communication styles to suit customers to deliver a great Kmart service. Self-Management, ability to multiple tasks and prioritise tasks in a fast-paced retail environment



Creative Activation

• Australia
• Marketing Services
• 200 - 300 Employee

• Google Expert

  • Jun 2017 - Jul 2019

  Duties: Overseeing google hardware sales in selected JB Hi-Fi and Harvey Norman stores across the western Victoria territory. Transposing and analysing sales data using application such as google sheets to report to head office. Working on sales targets with selected stores via promotions and training sessions with staff. Co-managing team members and responsible for the recruitment of new team members. Key Skills: Presentation, presenting in front of stores for training purposes as well as google large scale events. Communication, interacting with store members, google members and in-store customers to deliver excellent customer service and built rapport. Data Analysis. Understanding trends and patterns for stores and working on methods to enhance sales and the google experience. Show less