Experience

Birdsey Group

• Real Estate
• 1 - 100 Employee

• Underwriter/Auditor

  • Mar 2018 - Present

  Performs in-depth post closing audits on FHA, VA, USDA and conventional loans while utilizing Loan HD program. Analyzes audit findings based on investor/insurer guidelines & state/federal regulations. Professionally communicates the results of reviews in written format. Performs in-depth post closing audits on FHA, VA, USDA and conventional loans while utilizing Loan HD program. Analyzes audit findings based on investor/insurer guidelines & state/federal regulations. Professionally communicates the results of reviews in written format. Show less



Loan Logics

• Jacksonville, FL

• Compliance Underwriter Auditor

  • Jul 2016 - Mar 2018

  Performed in-depth post closing audits on FHA, VA, USDA and conventional loans while utilizing Loan HD program. Analyzeed audit findings based on investor/insurer guidelines & state/federal regulations. Professionally communicateed the results of reviews in written format. Performed in-depth post closing audits on FHA, VA, USDA and conventional loans while utilizing Loan HD program. Analyzeed audit findings based on investor/insurer guidelines & state/federal regulations. Professionally communicateed the results of reviews in written format.



Ally

• United States
• Financial Services
• 700 & Above Employee

• Team Lead

  • 2015 - Jul 2016

  Managed team of professionals in Customer Service role. Monitored and trained associates in preparation to fulfill customer requests. Pay off quotes, Lease Buy Outs, documentation requests, property and sales tax in compliance with regulatory procedures and guidelines. Managed team of professionals in Customer Service role. Monitored and trained associates in preparation to fulfill customer requests. Pay off quotes, Lease Buy Outs, documentation requests, property and sales tax in compliance with regulatory procedures and guidelines.



Bank of America

• United States
• Banking
• 700 & Above Employee

• AVP, Senior Manager, Mortgage Servicing Manager II

  • May 2010 - Aug 2015

  Managed teams of 10-22 professionals. Supervised a team during execution of modification transactions and responses to internal and external customers. Ensured proper completion of return to normal servicing within departmental service level agreements. Managed team through FHA Claims completion process. Coached/Mentored associates to meet and exceed departmental standards while maintaining a high performing team. Monitored and trained associates in FHA claim processing, GNMA/FNMA compliance, modifications and research. Developed and trained associates and peers in Foreclosure Referral Process. Set expectations and foundation for performance reviews. Managed multiple tasks/projects within deadlines. Show less



Jp Morgan Chase Bank

• India
• Banking
• 300 - 400 Employee

• Senior Loan Closer/FHA

  • Sep 2009 - May 2010

  Achieved production and quality loan closing goals. Trained new hires and coached peers. Managed escalated loans. Researched and resolved client issues/concerns. Completed multiple tasks/projects within deadlines. Achieved production and quality loan closing goals. Trained new hires and coached peers. Managed escalated loans. Researched and resolved client issues/concerns. Completed multiple tasks/projects within deadlines.



Macquarie Mortgages

• Sales Support -

  • May 2007 - Mar 2008

  Support Outside Sales Force throughout specified regions of the United States. Liason for Account Executives, Brokers, Underwriters, Processing Team, Closers/Post Closers. Support Outside Sales Force throughout specified regions of the United States. Liason for Account Executives, Brokers, Underwriters, Processing Team, Closers/Post Closers.