E-Commerce Executive

• Apr 2023 - Present

Digital Marketer

• Aug 2022 - Apr 2023

In charge of the digital marketing strategies for Scott Home Delivery and La Maison Scott (Shopify, Social Media, Email Marketing). Ensure operations runs smoothly in all the stores (physical and online) Also worked on the revamping of Scott Home Delivery website as well as new reward program. In charge of the digital marketing strategies for Scott Home Delivery and La Maison Scott (Shopify, Social Media, Email Marketing). Ensure operations runs smoothly in all the stores (physical and online) Also worked on the revamping of Scott Home Delivery website as well as new reward program.

Digial Operations Manager

• Oct 2021 - Aug 2022

Managing an Online B2C platform promoting circuits, excursions & safaris the Indian Ocean, African Countries, UAE and more. Maintain a close relationship with the suppliers, webmaster, community manager and technical team to ensure smooth operation of the B2C. Make sure reservation and customer care department run smoothly Overlook Rates & Data department Managing an Online B2C platform promoting circuits, excursions & safaris the Indian Ocean, African Countries, UAE and more. Maintain a close relationship with the suppliers, webmaster, community manager and technical team to ensure smooth operation of the B2C. Make sure reservation and customer care department run smoothly Overlook Rates & Data department

Commercial Executive

• May 2019 - Sep 2021

- Creating packages for the different Tour Operators / Negotiating Flash Sales with hotels for our Tour Operators - Creation of various presentations for the company in PowerPoint and Flipbook - Promote and coordinate sales on a business to business basis - In charge of organizing Education & Inspection trip, hosting as and when required - Close follow-up with the Tour Operators for the different markets - Sending of special offers and communiques to the trade partners - Work with the reporting line in creating new accounts as well as retain customer loyalty - Work under the supervision of the Senior Director with regards to the implementation of hotel rates, hotel tacticals and special offers as and when applicable - Assist the senior Director with regards to specific markets and the daily running of those markets from and Sales & Marketing perspective - Helping in the creation of a new website (B2C) with the insertion of new productions, SEO, Metatiles, pricing, testing... - Training and monitoring of new candidates for the above-mentioned website - Deal with external suppliers in case of bug or issue with the website Show less

• Aug 2016 - Mar 2019

- General technical production for all destinations sold by Ocean Island Tours.- Build up and compile all hotel's rates.- Work out special offers to be input on the website as instructed by Ocean Island Tours.- Daily update of all hotels' rates and special offers.- Translate when necessary hotels' contracts in excel or word format.- Seek update of hotels' fact sheets, pictures and related documents so that the website is never outdated.- Negotiate promotions for Ocean Island Tours with hoteliers when necessary and when instructed.- Ensure a proper collaboration between the hoteliers & Ocean Island Tours. Assist Ocean Island Tours when instructed for the contracting period.- Regularly in contact with Ocean Island Tours management team to receive clear instructions.- Liaise with Ocean Island Tours webmaster for continuous update of all documents/info/rates/fact sheets/pictures on the website.- Keep the direct reporting Manager at Solis Indian Ocean updated on all developments. Show less

• Apr 2013 - Aug 2016

- Answer incoming calls from international guests so as to provide full assistance in English and French.- Deal with clients’ bookings and quotes, i.e. accommodation, transfers, excursions, flights and cancellations.- Sell, process and confirm hotel reservations as well as flight reservation wherever applicable.- Deliver proper sales verbiage and use selling techniques to up-sell hotel rooms and additional services.- Liaise with our internal support units for our customers’ requests Liaise with our external suppliers as well as tour operators for excursions or additional services.- Issue invoices and ensure accurate follow-up of payments received timely from clients.-Process of bookings with respective hotels and tour operators.- Follow up of clients’ queries (verbal and written) as well as those of tour operators.- Assist the Team Manager in his daily tasks: reservations, administration and customer care.- Keep excellent business relationship with our overseas partner and follow closely their instructions in the daily management of the Call Centre.- Be constantly aware of all new developments related to hotels, venues, products and destinations. Show less

Mentor

• Oct 2010 - Apr 2013

- Training and follow up of all new recruits during the first 3 months. Phone monitoring and weekly inspection. - Monitoring calls of all agents. Set up appropriate training on all relatives’ subjects where they had issues to troubleshoot. - Keep up-to-date company procedures. - Provide refresher courses to all agents on a regular basis - Provided training of new markets to new recruits as well as other agents - Participating in the organisation of Team buildings and end of year party Show less