Experience

BOLT Solutions Inc.
• QA Specialist

  • Apr 2014 - Present


Etrader

• Pakistan
• Transportation, Logistics, Supply Chain and Storage

• Technical Analyst - Sales Dept.

  • 2012 - 2013

  •Reviewing the issues written by sales agents, reporting the quality of the marketing campaigns. •Taking care of the issues occur during the shifts, working closely with customer support. •Reviewing the issues written by sales agents, reporting the quality of the marketing campaigns. •Taking care of the issues occur during the shifts, working closely with customer support.



Bureau Veritas Consumer Products Services

• Hong Kong
• Manufacturing
• 700 & Above Employee

• Europe, Middle East and Africa Coordinator - Inspection & Audit Assessment Division

  • 2010 - 2011

  •Coordinating and attending inspections and audits in Europe, Middle East and Africa region. •Tracking and following the jobs to ensure that they are closed to an efficient and timely manner, ensuring all issues raised are dealt with. •Sending the related documents as well as giving the necessary trainings to the inspectors&auditors and making sure that they are fully equipped before going on site. Also providing necessary support when there is an issue raised on site. •Reviewing the inspection reports to ensure that the procedures are followed as per the clients’ requirements. Show less



Teleperformance - Dell Computer

• Technical Support

  • Nov 2008 - Jan 2010

  •Following standart diagnostic procedures with an emphasis on handling the most F.A.Q’s as effectively as possible recognizing more complex problems and escalating accordingly. •Logging in calls from customers into the customer relationship database and following escalation procedures to resolve the problem. •Providing feedback on a daily basis to the team supervisors on new/emerging issues that I have identified and work to proactively highlight areas that can be improved. •Following standart diagnostic procedures with an emphasis on handling the most F.A.Q’s as effectively as possible recognizing more complex problems and escalating accordingly. •Logging in calls from customers into the customer relationship database and following escalation procedures to resolve the problem. •Providing feedback on a daily basis to the team supervisors on new/emerging issues that I have identified and work to proactively highlight areas that can be improved.



Uğurteks Tekstil A.Ş.

• Türkiye
• Textile Manufacturing
• 1 - 100 Employee

• Intern - Manufacturing Dept.

  • Sep 2006 - Sep 2006

  •Checking fabric quality after every process, reporting the errors and supporting development of solutions. •Checking fabric quality after every process, reporting the errors and supporting development of solutions.



GlaxoSmithKline

• United States
• Investment Management

• Intern - Quality Control Dept.

  • Sep 2005 - Sep 2005

  •Implementing all laboratory tools such as HPLC , UV spectrophotometer necessary for antibiotic tests and supporting preparation of solutions for the tests. •Implementing all laboratory tools such as HPLC , UV spectrophotometer necessary for antibiotic tests and supporting preparation of solutions for the tests.