Ecommerce Specialist

• Jan 2022 - Present

Ecommerce Analyst

• Oct 2018 - Dec 2021

IT/Website Manager/eCommerce Coordinator

• Jul 2010 - Oct 2018

• Engaged in the creation, update, maintenance of development activities in regard to website management • Re solve IT related issues within my team • Creation of newsletters, broachers and flyers for advertising purpose • Answer customer enquiries over phone and email by ensuring customer satisfaction consistently • Participated in various web site development and design tasks that includes but not limited to - Perform web-site maintenance - Perform new systems integrations/implementations - Ensuring that the web servers, hardware and software are operating accurately - Configure web server mainly use php, html, CSS, JavaScript, MySQL languages - Participation in SEO and Google Analytics, Pay Per Click, Facebook Ad campaign • Planning sales by date and investigate onsite customer behavior to identify areas of opportunity to drive conversion and sale. • Provide reports as required within agreed timeframes. Measure and gain an in depth understanding of user behavior and onsite customer journey. • Assist the Support Team in answering and responding to member inquiries • Excellent communication and interpersonal skills including demonstrated experience in liaising with internal clients • Thorough knowledge of utilizing the processes that are in place to ensure that technical support documentation is completed in a professional and timely manner • Commitment to ensuring quality services are delivered to both internal & external clients through continuous improvement activities • Proven ability to prioritize workloads and work as per the committed deadline • Conduct proper quality control on the products from local and international vendors. • Reported directly to business owners and worked closely with them to decisive online business goals. Increased annual revenue by 50% to over $2 million. Show less

IT/Web site Developer

• Nov 2008 - 2010

In this position, I have contributed extensively as a web developer. Expertise: - Google analytics reporting - Optimisation of current websites - Manage expectation of internal and external stakeholders - Management, review and development of website content In this position, I have contributed extensively as a web developer. Expertise: - Google analytics reporting - Optimisation of current websites - Manage expectation of internal and external stakeholders - Management, review and development of website content

Kitchen Hand / Food Preparation

• Dec 2004 - Nov 2008

Administrative Expertise: - Managing staff members and distribution of daily tasks - Customer interacting: Welcoming guest, receiving their orders and fulling the requirements of the customers - Organised and facilitated training and supervision of new employees - Demonstrated respect for diversity at workplace - Ensured a clean and hygienic ambience to exceed customer satisfaction - Received customer orders face to face or over phone and ensured proper delivery Administrative Expertise: - Managing staff members and distribution of daily tasks - Customer interacting: Welcoming guest, receiving their orders and fulling the requirements of the customers - Organised and facilitated training and supervision of new employees - Demonstrated respect for diversity at workplace - Ensured a clean and hygienic ambience to exceed customer satisfaction - Received customer orders face to face or over phone and ensured proper delivery

Shop Assistant

• Jul 2004 - Jul 2005

Administrative Expertise: - Client handling - Participated in stocktakes and other daily activities for example, replenish shop supplies - Ensured customers and staff are timely up dated with latest product offers - Experience in handling cash Administrative Expertise: - Client handling - Participated in stocktakes and other daily activities for example, replenish shop supplies - Ensured customers and staff are timely up dated with latest product offers - Experience in handling cash