Information Technology Specialist

• Sep 2013 - Present

• Work with and/or manage vendors to implement and maintain network-related solutions • Plan network, hardware, systems management software and architecture • Implements and maintains security strategies for internal network • Custom configuration of various firewalls, routers and switches • Maintaining image server backups, windows updates, desktop security • Troubleshoot/help staff computers, tablets or smartphones. • Responsible for technology related cost reductions • Work with and/or manage vendors to implement and maintain network-related solutions • Plan network, hardware, systems management software and architecture • Implements and maintains security strategies for internal network • Custom configuration of various firewalls, routers and switches • Maintaining image server backups, windows updates, desktop security • Troubleshoot/help staff computers, tablets or smartphones. • Responsible for technology related cost reductions

Hardware Reviewer and Editor

• Sep 2012 - Sep 2018

To provide professional, unbiased and in-depth hardware reviews for products by leading technology companies. Products range from Motherboards, Memory, Custom Water Cooling to Notebook Accessories.

Vendor Contact Manager

• 2013 - 2018

Lead Technician

• Sep 2007 - Sep 2013

• Manage team production schedule and repair parts inventory • Improve or adjust processes to gain efficiency and repair output • Maintain various test bed equipment. • Provide training for technicians to obtain OEM Certifications • Document Processes for ISO 9001 certification • Custom configuration of various Cisco routers and switches • Maintaining image server backups, windows updates, virus scanning. • Troubleshoot/help other employee computers and/or Smartphone. • OEM Administrator, processing FRU orders and returns • Interviewing, hiring, and training new technicians Show less

Computer and Communications Consultant

• 2004 - 2006

• Create upgrade solutions for computer inventory, video surveillance and POS systems. • Design and build all PC based systems. Install all software used for each system. Including Windows XP Pro, Office XP, Geovision, firewall and Anti-virus software. • Created an Excel based Inventory control spreadsheet. • Integrate Voice, Internet and ATM services onto 1 system. Setting up remote viewing for video surveillance system. • Upgrading and Maintaining System as needed. Performing backup of data and Preventive maintenance on all PC systems. • Provide 24/7 Technical Support for Sunoco Employees Show less

Enterprise Laser Technicain

• May 2004 - Feb 2005

Repair of Large corporate laser printers and Add or remove options to match Xerox customer orders before unit ships to customer site. Repair of Large corporate laser printers and Add or remove options to match Xerox customer orders before unit ships to customer site.

PC Service Technician/Customer Service

• Feb 2003 - May 2004

• Repair and Upgrade services for in and out of warranty computers at the Gateway Country Sawmill Road Store location.. • Fielding client calls for status and answering questions on other options. • Tracking of WIP using Seibel and JDE an AS/400 application. • Offer Systems Upgrades and Data Backup Services • Repair and Upgrade services for in and out of warranty computers at the Gateway Country Sawmill Road Store location.. • Fielding client calls for status and answering questions on other options. • Tracking of WIP using Seibel and JDE an AS/400 application. • Offer Systems Upgrades and Data Backup Services

Technical Team Lead

• Jan 1999 - Dec 2002

• Developing and testing monitor test utilities for use in the refurbished monitor process. • Maintain and repair all test equipment in the Monitor repair process. • Record keeping of ISO documents and procedures. • Assisting System Analyst with day to day Network and PC troubleshooting and repair, Server backups and software installation. • Provide warranty repair service to contract customer computer based equipment. • Laptop, Desktop, Early All in One PC systems repair and service. • Monitor inbound and outbound work in progress. • Training employees to use inventory and production tracking system. • Interview and selecting new hire for open positions. Show less