Sandy Bartholomeusz
Engagement Manager, Professional Services at VoiceFoundry APAC- Claim this Profile
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Bio
Chris Fischer
Sandy possesses astute leadership skills that drive teams to challenge the norm whilst ensuring the Program/Project delivers to deadlines without compromising the highest quality. His passion is infectious and his incisive communication and negotiation skills invaluable. He relishes overcoming obstacles and is constantly focused on obtaining the best outcomes. I thoroughly enjoyed working with Sandy and confidently recommend him to any organisation as a first class Program/Project Director.
Sheeba Luthera
Sandy provided both a clear vision and constant motivation to the team to ensure the successful delivery of a very large and complex Program of work. He is also a very approachable individual who could always be relied upon to clear or negotiate obstacles as required and to ensure key stakeholders were on-side with the changes being delivered.
Chris Fischer
Sandy possesses astute leadership skills that drive teams to challenge the norm whilst ensuring the Program/Project delivers to deadlines without compromising the highest quality. His passion is infectious and his incisive communication and negotiation skills invaluable. He relishes overcoming obstacles and is constantly focused on obtaining the best outcomes. I thoroughly enjoyed working with Sandy and confidently recommend him to any organisation as a first class Program/Project Director.
Sheeba Luthera
Sandy provided both a clear vision and constant motivation to the team to ensure the successful delivery of a very large and complex Program of work. He is also a very approachable individual who could always be relied upon to clear or negotiate obstacles as required and to ensure key stakeholders were on-side with the changes being delivered.
Chris Fischer
Sandy possesses astute leadership skills that drive teams to challenge the norm whilst ensuring the Program/Project delivers to deadlines without compromising the highest quality. His passion is infectious and his incisive communication and negotiation skills invaluable. He relishes overcoming obstacles and is constantly focused on obtaining the best outcomes. I thoroughly enjoyed working with Sandy and confidently recommend him to any organisation as a first class Program/Project Director.
Sheeba Luthera
Sandy provided both a clear vision and constant motivation to the team to ensure the successful delivery of a very large and complex Program of work. He is also a very approachable individual who could always be relied upon to clear or negotiate obstacles as required and to ensure key stakeholders were on-side with the changes being delivered.
Chris Fischer
Sandy possesses astute leadership skills that drive teams to challenge the norm whilst ensuring the Program/Project delivers to deadlines without compromising the highest quality. His passion is infectious and his incisive communication and negotiation skills invaluable. He relishes overcoming obstacles and is constantly focused on obtaining the best outcomes. I thoroughly enjoyed working with Sandy and confidently recommend him to any organisation as a first class Program/Project Director.
Sheeba Luthera
Sandy provided both a clear vision and constant motivation to the team to ensure the successful delivery of a very large and complex Program of work. He is also a very approachable individual who could always be relied upon to clear or negotiate obstacles as required and to ensure key stakeholders were on-side with the changes being delivered.
Experience
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VoiceFoundry APAC
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Engagement Manager, Professional Services
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Feb 2021 - Present
Delivering Amazon Connect Contact Centre Solutions Delivering Amazon Connect Contact Centre Solutions
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Covid 19 - Isolation
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Mar 2020 - Jan 2021
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NAB
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Australia
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Banking
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700 & Above Employee
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Senior Project and Release Manager - Contact Centre Industrialisation
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Jul 2019 - Feb 2020
Working closely with Contact Centre Business and Technology Stakeholders, as well as external vendor Amazon. Using both Agile and Waterfall methods to achieve success. Working closely with Contact Centre Business and Technology Stakeholders, as well as external vendor Amazon. Using both Agile and Waterfall methods to achieve success.
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Senior Business Project Manager
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May 2017 - Jun 2019
Consumer, Business and Digital group. Delivering projects for the Optus Business Delivery group (Track My Order & Home Internet Assistant) Consumer, Business and Digital group. Delivering projects for the Optus Business Delivery group (Track My Order & Home Internet Assistant)
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nbn® Australia
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Australia
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Telecommunications
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700 & Above Employee
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Planning Lead - NSS Strategy & Planning
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Mar 2016 - Apr 2017
- Develop and administer the Network Service Operations Capex program for FY17-18 - Establish the new Integrated Planning team, including assisting in the development of the end to end processes - Develop and administer the Network Service Operations Capex program for FY17-18 - Establish the new Integrated Planning team, including assisting in the development of the end to end processes
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Programme Director – Customer Growth & Retention, Telstra Retail
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Dec 2014 - Dec 2015
Within the Telstra Retail business, which is focused on Consumer and Small Business, the program of work concentrates on improving our capability in Growth (Cross Sell and Leads) and Retention (Saves and Recontracting) across all of Telstra’s Retail Channels (Stores, Contact Centres and Digital). Within the Telstra Retail business, which is focused on Consumer and Small Business, the program of work concentrates on improving our capability in Growth (Cross Sell and Leads) and Retention (Saves and Recontracting) across all of Telstra’s Retail Channels (Stores, Contact Centres and Digital).
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Portfolio Manager – CSC Program of works at AMP
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Nov 2013 - Nov 2014
Portfolio Manager for the technology programs/projects managed by CSC on behalf of AMP's Business Transformation program. CSC is the major outsourcing partner for AMP. CSC is accountable for numerous technology including hardware, operating systems, network, desktop, DR and storage. Portfolio Manager for the technology programs/projects managed by CSC on behalf of AMP's Business Transformation program. CSC is the major outsourcing partner for AMP. CSC is accountable for numerous technology including hardware, operating systems, network, desktop, DR and storage.
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Australia Post
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Australia
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Consumer Services
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700 & Above Employee
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Senior Project Manager
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Nov 2012 - Oct 2013
Phased implementation of an improved Customer Relationship Management system for the Sales and Marketing division, including business changes, processes, policies and technology (Salesforce.com). This also includes integration with SAP and TM1. Phased implementation of an improved Customer Relationship Management system for the Sales and Marketing division, including business changes, processes, policies and technology (Salesforce.com). This also includes integration with SAP and TM1.
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Medibank
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Australia
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Insurance
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700 & Above Employee
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Program Manager
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May 2012 - Oct 2012
New Corporate Product Program for Rio Tinto. Consolidated offer from all divisions of Medibank for 22,000 Rio Tinto employees in 44 locations around Australia. New Corporate Product Program for Rio Tinto. Consolidated offer from all divisions of Medibank for 22,000 Rio Tinto employees in 44 locations around Australia.
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Australia Post
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Australia
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Consumer Services
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700 & Above Employee
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Program Director
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Oct 2008 - May 2012
- Low Cost Network Program for Parcels - PostMaster Program for Postal Services including Address Replatform, Enterprise Address Validation and Network Master Data Management - Low Cost Network Program for Parcels - PostMaster Program for Postal Services including Address Replatform, Enterprise Address Validation and Network Master Data Management
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Tabcorp
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Entertainment Providers
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700 & Above Employee
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Program Manager (Optimisation)
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Apr 2007 - Jun 2008
Infrastructure and telecommunications outsourcing program. Creation of stakeholder requirements, creation of RFI, Vendor selection and contract finalisation, successful transition of over 130 staff and operational responsibilites to two organisations (EDS & Telstra) Infrastructure and telecommunications outsourcing program. Creation of stakeholder requirements, creation of RFI, Vendor selection and contract finalisation, successful transition of over 130 staff and operational responsibilites to two organisations (EDS & Telstra)
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NAB
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Australia
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Banking
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700 & Above Employee
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Senior Project Manager for nabCapital
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2006 - 2007
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KAZ
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IT Services and IT Consulting
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100 - 200 Employee
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Project Manager and Business Consultant
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Jan 2004 - Aug 2006
Business Consulting, Bid management and deployment for the Managed Services Group Business Consulting, Bid management and deployment for the Managed Services Group
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manager
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1999 - 2004
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CA Technologies
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United States
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Software Development
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700 & Above Employee
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manager
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1996 - 1999
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Wang Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Services Manager
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1995 - 1996
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Education
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RMIT University
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1973 - 1978
Wellington High School
Community
