Experience

America's Best Contacts & Eyeglasses

• United States
• Retail
• 700 & Above Employee

• Receptionist

  • Jun 2019 - Present



Marquette Bank

• United States
• Banking
• 200 - 300 Employee

• Customer Service Representative

  • Jul 2017 - Oct 2017

  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly and efficiently ● Gathered sensitive information to update customer profiles and help with transactions ● Complete financial transactions for customers in an accurate and efficient manner ● Interacted with the Social Security Administration and other entities for timely processing and delivery of quality customer service and results. ● Respond and document all customer inquiries thoroughly and professionally in a timely manner. Show less



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Team Lead

  • Jun 2013 - Jun 2017

  ● Train staff with procedures, and how to assist customers● Provide staff with new or old merchandise knowledge● Motivate team to meet and exceed sales goals● Analyze sales figures and forecast future sales Implemented developed and maintained inventory control policies and procedures. ● Kept careful track of inventory via database systems.● Conducted training of personnel on inventory control procedures and policy. ● Greet customers and determined their needs and wants ● Package, Stock and Receive merchandise.● Show less