Experience

VirtuWorks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2017 - Present

  • Communicating with customers, providing customer support, providing On Call assistance • Creating and modifying users, groups and permissions through AD DS and our Control Panel program. • Providing computer setup, software installation, and access to servers/resources. • Troubleshooting systems and Office products. • Monitoring servers and networks with PRTG. • Editing VoIP phone extensions and settings. • Helping to train new hires. • Communicating with customers, providing customer support, providing On Call assistance • Creating and modifying users, groups and permissions through AD DS and our Control Panel program. • Providing computer setup, software installation, and access to servers/resources. • Troubleshooting systems and Office products. • Monitoring servers and networks with PRTG. • Editing VoIP phone extensions and settings. • Helping to train new hires.



Bioamazonic

• Miami/Fort Lauderdale Area

• Operations Manager / IT

  • Feb 2004 - Mar 2017

  • Establish connectivity to the network throughout the workplace • Handle all troubleshooting dealing with computers, printers, and Internet issues • Rebuild and update computers according to required specifications • Oversee production schedules • Adjust orders based on demand, priority, time, and required process • Order materials for production while maintaining cost efficiency • Establish connectivity to the network throughout the workplace • Handle all troubleshooting dealing with computers, printers, and Internet issues • Rebuild and update computers according to required specifications • Oversee production schedules • Adjust orders based on demand, priority, time, and required process • Order materials for production while maintaining cost efficiency