HR Benefits and Administration Specialist

• Sep 2021 - Present

HR Generalist

• Nov 2016 - Sep 2021

Support Specialist

• Sep 2015 - Oct 2016

- Provided exceptional service and support to Adults with disabilities, providing assistance in skill development and improvement, implementing strategies, job-specific skills and appropriate work-place behaviors. - Supervised work production, applied safety precautions for each client in their assigned work areas, kept a record of client hours and entered these into production timesheets and database.- A years’ worth of database experience working with Vertex.- Developed a clear understanding of clients’ backgrounds, specific needs and kept required daily records of clients’ activities.- Engaged with individuals each day to achieve their goals and maximize accomplishments while being sensitive to their needs.- Assisted in carrying out clients’ work program and training. Provided necessary transportation to/ from client residences and community sites.- Took an active interest and participated in departmental activities and programs. Served on the GRAZIE squad and helped organize spectacular activities for Staff Appreciation Week.- Attended trainings and team meetings geared towards promoting and supporting client’s person centeredness, professional development and community participation.- Maintained the highest ethical standards as an MRCI employee. Contributed to the company’s mission by complying with policies and procedures.

Shift Supervisor

• Feb 2014 - Sep 2015

- Entrusted with daily store operations, including opening & closing the store, arming and disarming alarms, bank deposits, cash orders, snow removal, trucking needs, and other job duties as assigned.- Skilled at learning new concepts quickly while demonstrating exceptional attention to detail, working well under pressure, following directions, working independently and in teams, prioritizing and making decisions about daily duties, and communicating ideas clearly and effectively while providing exceptional customer service at all times.- Supervised clients and volunteers and delegated jobs as needed.- Familiar with the needs and abilities of adults with special needs after working with them in a professional environment. Adept at promoting and supporting their professional development and community participation.- Greeted people dropping off donations in a courteous manner, showing appreciations for donations and developing rapport and positive relationship with the public- Handled clerical work such as answering phone calls, filing, preparing sale and promotional materials, photocopying and organizing. - Anticipated trucking and trash needs based on available product, work and volunteer schedules. Assisted with loading and unloading trucks and handling trash needs- Maintained the highest ethical standards as an MRCI employee.

Assisted Living Aide

• Dec 2013 - Apr 2014

- Provided personal care and activities of daily living such as toileting, dressing, grooming, bathing and feeding residents- Assisted residents with mobility, range of motion, positioning and moving in and out of bed- Developed positive and relational bonds with residents by engaging them in conversation and attempted to resolve issues by employing tact and compassion- Ensured each resident was comfortable in his/her room- Administered medication as per the health chart provided by healthcare professional and RNs- Cleaned and tidied residents’ rooms and other common areas around the facility- Collected and did laundry, ensuring that each resident’s laundry was delivered back to their room- Changed bedding/linens and ensured soiled linens were transported to the laundry room immediately- Responded to residents' calls- Responded to emergencies by employing training in charting out emergency management plans- Took and record vitals and ensure that food intake information is maintained- Observed residents’ conditions, communicated changes in condition and reported any significant changes to the relevant staff and healthcare professionals

Third Key

• Dec 2012 - Feb 2014

- Provided prompt responses to information requests, screened and transferred calls.- Entrusted with day to day store operations, including opening & closing the store, bank deposits, cash orders, while driving sales and performing safe ear piercings.- Handled all clerical tasks like filing, organizing and stocking cabinets.- Picked up on new concepts relatively quickly, worked well under pressure, and communicated ideas clearly and effectively while providing exceptional customer service.- Worked independently in managing the store in the absence of the store and assistant store managers.

Administrative Assistant, Center for Experiential Education

• Oct 2010 - May 2013

- Ensured the delivery of excellent customer service, working independently, quickly became a trusted assistant known for my can-do attitude, flexibility, ability to multi-task, positive attitude and overall high quality work.- Worked on multiple spreadsheets and entered data for student volunteer hours.- Experienced in working with highly confidential and sensitive information on a daily basis.- 4 years’ experience database experience working with Volgistics.- Handled multifaceted clerical tasks like data entry, records management, filing and stocking cabinets.- Provided timely, courteous and knowledgeable responses to information requests; screened and transferred calls and prepared official correspondence to students.- Developed multiple advertising and marketing brochures and events for various programs such as the America Reads/Counts tutor program, AmeriCorps & Students In Service programs, Leadership Through Service, Service Learning center, and others as needed.- Coordinated volunteer activities and arrangements, helped organize and coordinate multiple award-winning events and programs like the Trick or Treat for Hunger food drive and National Volunteer Week 2012.- Scored high marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Student Worker, Student Support Services

• Aug 2010 - Sep 2010

- Handled multifaceted clerical tasks (e.g., data entry, filing and records management) as the receptionist to the Student Support Services program coordinators.- Coordinated scheduling, tutoring arrangements and scheduling, maintained database and ensured the delivery of excellent customer service to students and other faculty.- Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.—- Filing and Clerical work.- Helped plan and coordinate a couple of recruitment events, contributing to high enrollment levels.- Entrusted to work independently and manage office in the supervisors’ absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Cashier

• May 2010 - Dec 2012

- Handled multiple duties as a crew person at McDonald's. Known for my “can-do” attitude, flexibility, high-quality work, always being positive and upbeat about anything and everything, with the ability to keep a smile at all times.—- Served as a cashier, with an average time of 30 seconds and order.- Provided excellent customer service at all times, giving knowledgeable responses to information requests, often times walking customers to their seats and taking their orders to them.- Performed multiple cleaning duties promptly, thoroughly and diligently. Swept and mopped the lobby, eating areas and restrooms thoroughly.

Seasonal Sales Associate

• Nov 2009 - Jan 2010

- Ringing up Sales.- Opening and Closing cash registers.- Merchandising and Recovery.- Opened multiple new credit accounts, issued refunds on purchases and offered in-store credit (in the form of gift cards) to customers.- Provided timely, courteous and knowledgeable responses to information requests, assisted customers in making purchases.- Kept the sales floor and dressing rooms clean and orderly at all times.- Worked as a team with other sales associates to achieve daily goals.