Experience

Concierge-Hotels.com

• Mauritius
• Hospitality
• 1 - 100 Employee

• Concierge Voyage

  • Aug 2015 - Present

  -Delivery extraordinary customer service to all travel leaders clients. -Greet all clients with enthusiasm when interfacing through all communication channels. (1 to 1 communication technology, email, telephonic, online chat). -Provide consultative service to travellers and travel arrangers throughout the interaction -Maintain composure while dealing with challenging travel disruptions on behalf of travellers -Complete all reservations in an accurate and timely manner -Utilization of client and Travel Leaders negotiated programs when applicable -Provide information about local features such as shopping, dining, nightlife, and recreational destinations -Make travel arrangements for sightseeing and other tours -Promote & provide any other services offer by La Conciergerie -Perform administrative duties and office duties when needed -Follow up on reservation lead -Send quotation or proposal to client -Issuing invoices to client and partners -Collect payment and commission -Develop client portfolios and corporate client -Develop Services and partners/Contract -Participating to event and salon -Work with marketing team for advert/ campaign/media plan Show less



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Welcome Butler

  • Nov 2012 - Jan 2015

  Main duties include organisation of guests’ arrivals and departures and exclusively in charge of guests residing at the resort’s largest suites located in the Manor House. Also acting as concierge and making sure brand standards and procedures are constantly at level. Main duties include organisation of guests’ arrivals and departures and exclusively in charge of guests residing at the resort’s largest suites located in the Manor House. Also acting as concierge and making sure brand standards and procedures are constantly at level.



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Reservation Agent - Groups and incentives(Sales & Marketing) & Guest Relations Supervisor

  • Aug 2010 - Mar 2012

  Mainly liaising with potential guests and groups for hotel bookings and events, working out best deals whilst maximising revenue. In charge of check-ins and check-outs of guests. Upselling of services and facilities, organising resort tours for famtrips and eductours. Mainly liaising with potential guests and groups for hotel bookings and events, working out best deals whilst maximising revenue. In charge of check-ins and check-outs of guests. Upselling of services and facilities, organising resort tours for famtrips and eductours.


laiterie de Curepipe
• Sales Representative

  • Nov 2010 - Jan 2011