Sandrine Desseille
Managing Director at IMA Benelux (Inter Mutuelles Assistance)- Claim this Profile
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Bio
Patrick Collin
J'ai eu divers responsables hiérarchiques chez Proximus et je peux dire que Sandrine fut l'une des meilleures. Dotée d'un vrai sens du leadership, toujours à l'écoute et particulièrement inspirante, Sandrine nous pousse à nous dépasser et à nous réaliser dans le cadre de projets inspirants et ce, tout en respectant nos valeurs et les personnalités de chacun. Elle est de plus un vrai 'role model' qui n'hésite pas à se mouiller et à mettre la main à la pâte mais sans empiéter sur le travail des autres. Une vraie leader comme on en croise malheurement pas assez ! J'envie déjà ceux qui auront la chance d'être ses nouveau collègues.
Tom Discart
I had the pleasure of working with Sandrine over more then 10 years. I was always in awe of how Sandrine consistently succeeded in the different challenges throughout her career at Proximus and Scarlet. She has built up extensive expertise in both Consumer and Business market in different roles. As a leader she welcomes change, motivate and inspire her team to do better every day.
Patrick Collin
J'ai eu divers responsables hiérarchiques chez Proximus et je peux dire que Sandrine fut l'une des meilleures. Dotée d'un vrai sens du leadership, toujours à l'écoute et particulièrement inspirante, Sandrine nous pousse à nous dépasser et à nous réaliser dans le cadre de projets inspirants et ce, tout en respectant nos valeurs et les personnalités de chacun. Elle est de plus un vrai 'role model' qui n'hésite pas à se mouiller et à mettre la main à la pâte mais sans empiéter sur le travail des autres. Une vraie leader comme on en croise malheurement pas assez ! J'envie déjà ceux qui auront la chance d'être ses nouveau collègues.
Tom Discart
I had the pleasure of working with Sandrine over more then 10 years. I was always in awe of how Sandrine consistently succeeded in the different challenges throughout her career at Proximus and Scarlet. She has built up extensive expertise in both Consumer and Business market in different roles. As a leader she welcomes change, motivate and inspire her team to do better every day.
Patrick Collin
J'ai eu divers responsables hiérarchiques chez Proximus et je peux dire que Sandrine fut l'une des meilleures. Dotée d'un vrai sens du leadership, toujours à l'écoute et particulièrement inspirante, Sandrine nous pousse à nous dépasser et à nous réaliser dans le cadre de projets inspirants et ce, tout en respectant nos valeurs et les personnalités de chacun. Elle est de plus un vrai 'role model' qui n'hésite pas à se mouiller et à mettre la main à la pâte mais sans empiéter sur le travail des autres. Une vraie leader comme on en croise malheurement pas assez ! J'envie déjà ceux qui auront la chance d'être ses nouveau collègues.
Tom Discart
I had the pleasure of working with Sandrine over more then 10 years. I was always in awe of how Sandrine consistently succeeded in the different challenges throughout her career at Proximus and Scarlet. She has built up extensive expertise in both Consumer and Business market in different roles. As a leader she welcomes change, motivate and inspire her team to do better every day.
Patrick Collin
J'ai eu divers responsables hiérarchiques chez Proximus et je peux dire que Sandrine fut l'une des meilleures. Dotée d'un vrai sens du leadership, toujours à l'écoute et particulièrement inspirante, Sandrine nous pousse à nous dépasser et à nous réaliser dans le cadre de projets inspirants et ce, tout en respectant nos valeurs et les personnalités de chacun. Elle est de plus un vrai 'role model' qui n'hésite pas à se mouiller et à mettre la main à la pâte mais sans empiéter sur le travail des autres. Une vraie leader comme on en croise malheurement pas assez ! J'envie déjà ceux qui auront la chance d'être ses nouveau collègues.
Tom Discart
I had the pleasure of working with Sandrine over more then 10 years. I was always in awe of how Sandrine consistently succeeded in the different challenges throughout her career at Proximus and Scarlet. She has built up extensive expertise in both Consumer and Business market in different roles. As a leader she welcomes change, motivate and inspire her team to do better every day.
Experience
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IMA Benelux (Inter Mutuelles Assistance)
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Belgium
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Insurance
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1 - 100 Employee
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Managing Director
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Mar 2022 - Present
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Scarlet
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Belgium
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Telecommunications
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100 - 200 Employee
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Managing Director
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Sep 2019 - Sep 2021
- Full P&L accountability of the company - double digit annual growth rate- Defined the strategy and the market positioning of Scarlet into the group vision of Proximus- Managed commercial campaigns and daily operations to achieve growing market share ambitions - Launched a digital transformation program to improve customer satisfaction and drive cost efficiency- Improved customer satisfaction (>85%) with low cost to serve- Performed a cultural transformation within the company - increased employee happiness and engagement- Successfully managed Scarlet board, unions, internal governance and press coverage
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Proximus
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Belgium
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Telecommunications
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700 & Above Employee
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Head of Direct Sales Wallonia & Brussels for the Medium Enterprise market
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Dec 2015 - Aug 2019
- Drove direct sales activities towards business customers having 20-1000 employees- Led entire department of 100 FTE through a change process & co-defined the national sales strategy- Ensured sound management of business plans to reach target- Negotiated big deals with customers in support of the account managers
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Head of Enterprise Mobile
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May 2014 - Nov 2015
- Drove the Mobile business line strategy and tactics - Managed the full Mobile P&L, operational results and entire team of 30 FTE- Built 3Y roadmap to deliver best in class solutions
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Winback Sales Lead Manager
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Dec 2012 - Apr 2014
- Managed an indirect sales channel based on Winback lead management and a Field Sales force.- Developed the Winback channel: new partnerships, consolidation of existing ones & improved productivity
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Segmentation, Servicing and Marketing Strategic Planning Lead Manager
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Nov 2009 - Nov 2012
- Developed a macro-segmentation model with segmented value proposals- Built the customer marketing yearly strategic planning & led transversal key transformation projects - Defined the Servicing strategy and G2M plan and federate company- Responsible of the External Communication cell in case of outages- Acted as deputy of the Director
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High Value Segment Marketing Lead Manager
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Sep 2008 - Oct 2009
- Created a totally new customer segment and provided strategic analysis for the company- Analyzed and identified new opportunities, defined plan and business case- Developed a customer program delivering superior service to key customers and led to reduced churn• Built up segment reputation and visibility of this strategic program, up to CEO level
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Winback Lead Manager - Consumer Division
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Apr 2007 - Aug 2008
- Launched Winback for Mobile from scratch and created a new, strong and sustainable Winback machine- Merged Mobile Winback activities with Fix Winback activities - Reduced entry barriers for customers to come back
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Contact Center Manager
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Oct 2002 - Mar 2007
- Lead Front, Back and Financial Office teams (+/- 200 persons) - Ensured the best allocation of resources : Front Office- Back Office- Financial Office Teams- Achieved ambitious sales objectives and deployed plans to increase operational efficiency - Drove cultural change (contractual/statutory) & managed relations with local unions
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Marketing Lead Manager - Winback department B2C/B2B
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2000 - Sep 2002
- Analyzed, established and delivered a strong Winback marketing plan as a new activity- Developed new sales channels to support Winback activities in targeted markets- Acted as deputy of the Winback Director
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SME Segment Marketing Manager - Voice
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1999 - 2000
- Market Voice products and solutions (fixed and digital lines, pabx, 0800/0900 numbers, ..)- Identified new opportunities, defined channels, Marcom plan, business cases and targets- Achieved ambitious targets and took corrective actions when needed
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Area Brabant Marketing Manager B2B
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1998 - 1999
- Played the central position between national marketing and sales- Ensured marketing priorities are traduced in my area- Developed local marketing actions and tools to help sales account managers to reach objectives
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Education
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1992 - 1996
Université catholique de Louvain
Master’s Degree, Economics & International Relations -
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Proximus & others
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