Experience

Construction Ready

• Construction

• Executive Program Manager

  • Jul 2021 - Present

  • Assist Vice President with maintaining the CR Training Schedule;• Update CR Training Schedule, as needed, and email outside vendors their updated schedule;• Schedule Lunch & Learns with outside vendors/contractors;• Assist Vice President and Associate Directors with assigning/rescheduling Site Managers to Training Classes;• Book and manage the lodging for CR Training Staff and outside vendors in the Expansion Locations;• Assist Associate Directors with On-Boarding and Industry Evaluations, as needed;• Work closely with Program Support Specialist to log Daily Reporting of CR's Adult Training Program class progress in Salesforce;• Create, update, and manage CR forms needed to conduct On-Boarding, Industry Evaluations, 20-day Training, Hiring Fairs and Graduations;• Assist Vice President with SOP Program - Trainual;• Assist Vice President with keeping up-to-date Recruitment and Placement statistics;• Streamline processes for Construction Ready (i.e., creating forms, spreadsheets, etc.);• Create and update Graduation Invitations and Agendas;• Inventory/ordering of supplies for CR Classes, Site Manager Mobile Office, COVID-19 Readiness, Virtual Training, etc.;• Monitor lunch purchases for CR Classes to keep cost low and agreed upon delivery charge is accurate;• Set-up lunch schedule and agreed upon costs with local delis in Expansion locations;• Set-up of laptops for CR Training to include all programs and appropriate documents installed;• Care and maintenance of student laptops (install updates, internal and external cleaning following CR classes, etc.);• Provide Human Resources/Office Administrator with appropriate documents to invoice Work Source Boards following Graduation of CR Classes;• Oversee the set-up of Virtual Training Equipment for CR Training (desktop computer with monitor, television, etc.);• Ensure all CR Training and Storage Rooms are in order and organized;• Assist as needed to take on additional duties as requested or assigned.

• Executive Assistant to Vice President Operations, Administration, & Construction Ready

  • Aug 2019 - Jul 2021

  • Assist in maintaining accurate QuickBooks records to include A/P and A/R. Keep accurate files for grants, receipts, CR Classes, Work Source Boards, and CEFGA’s calendar of events.• Maintain employee files to include all tax forms, insurance forms, disciplinary forms, payroll records, and time off requests.• Keep up with current regulations and invoicing procedures for multiple Work Source Boards for WIOA funds. Advise of renewal and updates to contracts as needed.• Assist Vice President in Promoting CEFGA at trade shows and other industry events.



Executive Summits

• Events Services
• 1 - 100 Employee

• Administrative Assistant/Account Manager/Customer Service Leader

  • Sep 2018 - Aug 2019

  • Deliver high quality customer service to c-level clientele, internally and externally• Host and manage daily web-conferences for c-level executives while • Execute top-notch presentation skills, increasing the education of the company/membership value• Preserve and enhance customer experience and satisfaction by effectively managing and overseeing all membership services, inquiries, and escalations • Maintain professionalism through all tasks and means of communication• Create, manage, and consistently update executive accounts using strong attention to detail and productive time management• Run and track monthly reports• Build rapport with clients through strong interpersonal and customer service skills• Develop and maintain strong relationships with customer base, sales team, and operations• Maintain strong verbal and written communication via incoming/outgoing phone calls and e-mail communications, both internally and externally• Assist with customer service chat line• Extensive data entry, including: billing, processing orders, renewals, refunds, chargebacks, etc.• Data analysis with great attention to detail ensuring accuracy • Handle and resolve customer escalations productively • Act as a point of contact for data/billing inquiries from sales team• Assist sales team with prospect inquiries via phone, email inbound/outbound, and chat lines between all responsibilities• Navigate through multiple computer systems simultaneously• Follow-up with members to ensure customer satisfaction• Take on other duties as requested or assigned



Hanson Aggregates Southeast, LLC

• Administrative Assistant/Sub-Fleet Administrator

  • Jul 1992 - Apr 2018

  • Preparing daily sales and production tonnage reports• Coordinating travel arrangements for multiple leaders• Managing calendar for multiple leaders on occasion• Reallocating company credit card charges daily and processing monthly statements (30+ cardholders) through Works (Bank of America)• Compiling monthly financial statements by gathering data from various databases and programs (Citrix, BackOffice, and Excel with Smartview)• Maintaining the Southeast Area Web Portal, which houses 1,000+ documents• Managing fleet (300+ vehicles) records for Southeast for 33 locations (75+ employees)• Complete monthly Safe Hour/Safety Reports utilizing STARS database and maintaining accurate records for payments to Mine Safety and Health Administration (MSHA) for assessments• Creating spreadsheets as requested by Vice President and key personnel• Keeping an accurate employee listing to generate birthday cards, gift cards, and employee mailings• Processing multiple types of correspondence for multiple leaders• Planning meetings and events, including parties, training, and Company Annual Safety Day• Register employees for annual industry workshops, meetings, career fairs, and golf tournaments • Assisted with the preparation and completion of three (3) office relocations• Maintaining an organized office – including, but not limited to, ordering office supplies, processing Accounts Payable invoices, retrieve and distribute incoming mail, and process outgoing mail (regular and Certified)Previous experience includes administrative assignments for Medac, Inc./Medical Bureau, Inc., The Breckenridge Group, Direct Connect, Execunet, and E.H. Crump Company - based in Atlanta, Georgia.