Senior Technical Project Manager

• Jan 2023 - Present

Technical Project Manager

• Jan 2021 - Jan 2023

● Successfully managed multiple strategic M&A integrations (AWS, Salesforce, Oracle): business analysis, requirement gathering, planning, implementation activities. ● Coordinated the creation of a new cloud-based video market research system (QualStage). ● Managed multiple internal projects with the ROI estimated at $4.5M+: creation of a secured file storing system; migration from ShareFile to SharePoint; new reporting system integration (PowerBI); modernized quoting system; upgraded payment tool; market research projects timeline tool; transition from JIRA Server to JIRA Cloud, and new Service Desks creation, and more. ● Developed, analyzed and managed project plans and appropriate project management documentation. ● Introduced the company to Agile methodology of project management. ● Negotiated project plans, timelines, and trade-off with C-level executives while appropriately balancing project scope, schedule, budget, quality and risk. ● Interfaced with company leadership to align the work of the systems groups with strategic business goals. ● Collaborated with engineers, local and international teams to determine the specifications of the projects, and defined clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives. ● Estimated the resources and participants needed to achieve project goals, making appropriate changes during project life cycle as necessary. ● Utilized project management standards, processes, policies, methodologies, and tools established to manage timelines, resources, and budgets. Show less

Project Manager

• Mar 2017 - May 2019

Managed e-commerce projects concerning product implementation and retention for 3 major clients. ● Demonstrated experience handling high volume project workload. Proven ability to organize activities, events and teams. Solid track record keeping projects deliverables on time and within budget. ● Proven experience managing geographically distributed and culturally diverse work-groups. ● Cooperated with IT team and implemented new CRM system to track €790,000+ in sales inventory. ● Issued and maintained project documentation: Work Breakdown Structures (WBS), tasks lists including defining scope, roles and responsibilities, project schedules and plans, deliverable progress trackers, progress updates using work management platforms (Asana, Trello, JIRA). ● Established regular service providers, created optimized structure which boosted available product manufacturers from 6 to 18 suppliers on behalf of clients and increased product offerings from 3,500 to 55,000 in 20 months. ● Monitored and analyzed sales and system errors, generated reports, reviewed the processes and procedures for improvement, implemented changes to improve efficiency, and estimated costs and OPEX/CAPEX budgets. ● Built and managed a remote team of 9 customer service specialists and IT experts, executing all recruitment and hiring processes. ● Collaborated with startup companies and delivered presentations for potential investors. Show less

Project Manager / Business Analyst / Underwriter

• Sep 2016 - Dec 2016

9 years’ experience pro-actively involved in multiple projects delivered on-time within scope and within budget. Distinguished by the AIG Outstanding Performance Award.● Supervised implementation of Online Insurance Selling Platform Project; gathered and evaluated weekly end-user satisfaction to apply sentiment analysis corrections, improve coverage, adjust prices, and assess competitors.● Estimated risk and calculated quotes for new businesses, lowering potential risk.● Negotiated policy contracts, expanding on different coverage/restrictions for key clients and brokers.● Created and established interdepartmental collaboration, resulting in increased cross-selling opportunities.● Managed portfolio of 600+ companies and communicated with over 70 brokers. Show less

Project Manager / Business Analyst / Junior Underwriter

• Jul 2014 - Sep 2016

● Project coordinator of Online Insurance Selling Platform project: communicated with clients and analyzed their needs, generated solutions enabling project implementation, partnered with IT team to optimize platform’s capabilities, led User Acceptance Testing.● Decreased standard offer preparation time from 18 to 6 minutes, resulting in more complex offers and increases in new contracts.● Polish branch representative in multinational project in UK: adapted new insurance system implementation to Polish environment within project timelines, forming specialized certificates according to Polish requirements to certify client accreditation involving transportation around Europe.● Retained existing clients and expanded territory to obtain 200+ clients over 2 years. Show less

Project Manager / Standard Insurance Specialist

• Jun 2012 - Jul 2014

● Managed Global Document Management Solution Project for Polish Branch involving analyzing the requirements to archive documentation, providing recommendations to system provider, and testing system configuration for online access to records.● Scheduled timelines, defined scope, roles and responsibilities for project stakeholders.● Collaborated with teams from other countries to share information and best practices during GDMS project. ● Led User Acceptance Testing upon project completion, cutting operation costs through decreasing monthly paper usage by 70%.● Developed new and optimized existing procedures to increase team effectiveness, improve workflow and decrease contract processing time by 10%.● Negotiated and liaised with 900+ clients and brokers. Show less

Project Manager / Document Administration Specialist

• Oct 2009 - Jun 2012

● Coordinated and led Shared Services Project: created the plan, built the team, delegated tasks, managed project implementation, communicated with local higher management and outsourced team in Manila.● Created instructions on new system and work stream, oversaw training, and supervised error reports, which slashed AIG document administration team’s invoice registration time by 84% upon project implementation.

Customer Service Specialist, Front Desk Unit

• Dec 2007 - Oct 2009

- Obtained new clients and managed claims processing; monitored client satisfaction via feedback and satisfaction questionnaires.- Trained 4 new employees while supporting sales departments by processing documents and contacting clients.- Promoted to Document Administration Specialist.