Assistant Manager (TC)

• Nov 2022 - Present

Hospital Administrator

• Oct 2021 - Jul 2022

I developed my problem-solving skills when I was dealing with patients with various burning issues. Generated reports on a daily basis and shared them with a range of departments. My task involved effectively communicating with a variety of specialties in the hospital at different levels. Supported clinical teams. Managing bookings for patients, effectively communicating to foster smooth organization and delivery of service. Critical thinking was key in this role. I needed to address queries to distressed clients in a busy working environment, ensuring that i match the quality service delivery within the hospital. Show less

Assistant Coordinator

• Aug 2021 - Jul 2022

Led audits, implemented strategies for CQC inspections, and maintain recruitment Home office compliance. Intentionally reduce legal risks by improving quality of staff and compliance with industry policies. This positively impacted the organisation’s performance. I systematically solved day-to-day issues as they arise with a strong awareness of data protection laws, maintaining effective working relationships with stakeholders, retaining high quality service user experience and company image. I was a part of the management team and participated in the development of the company’s policies, strategies, and long-term goals. I worked closely with the management lead in the implementation and maintenance of the organisation’s quality assurance programme and leading teams to achieving their career goals. I spearheaded a project that helped the organisation improve staff training compliance. I supported with the evaluation, orientation, and induction of new team members. I embraced the company’s management information systems which helped me to support the team to carry out their tasks. Incorporated management styles that cultivated a positive and inclusive working environment. I supported individual staff to develop in their role and level of training compliance with agreed industry standards. Effectively supported the manager with schedule management, meeting presentations and organising meetings. Show less

Administration

• May 2019 - Nov 2020

I was a part of the administration team, which was responsible with patient data handling, billing and insurance verification. GDPR formed a part of what i did which helped me prefect my knowledge in the area of data protection in healthcare records management. I continued to interact with clients in a professional and business etiquette manner. I used information management systems to store and retrieve data, to share with other departments and to extract data sets relevant for business statistics, billing and marketing development. Forecasting supplies and effectively communicating to managers. Show less

Administration and finance assistant

• 2018 - Sep 2018

I supported the management team with meeting scheduling, long term strategic planning and note taking I assisted with monthly financial reports, audits, inventory tracking using automated systems. I was competent at managing office supplies, office administration needs and being a part of a vibrant team. Creating quotes, invoices and receipting electronically formed a part of what i did at Glass Creations. I supported the management team with meeting scheduling, long term strategic planning and note taking I assisted with monthly financial reports, audits, inventory tracking using automated systems. I was competent at managing office supplies, office administration needs and being a part of a vibrant team. Creating quotes, invoices and receipting electronically formed a part of what i did at Glass Creations.

Business Development Executive

• Dec 2016 - Jan 2018

I implemented growth strategies, continuously managing change and motivating the team to work towards the organizational goals. Worked closely with the CEO towards the expansion objective, and successfully grew the business to from servicing 20% of market share to 80% market share service. Polished my stakeholder relationship management skills throughout my time at the company. I interacted frequently with suppliers, medical allies, regulatory bodies and clients. I handled Human personnel queries, payroll systems and implementing team building strategies and positive culture in the work place. I adopted management and leadership styles that promoted innovation, transparency and a sense of belonging. I continuously developed my skills in healthcare leadership, consciously being sensitive to the target market, and marrying this with the goals of the firm. I systematically scanned the business environment, the target market group and brought solutions that strengthened the business positive reputation. I nurtured my communication skills with various stakeholders at different stages whilst leading a number of projects. I found joy in identifying potential leaders and providing coaching and mentorship. Show less