Supervisor Appeals&Grievances

• May 2019 - Present

Team Lead Appeals&Grievances

• Nov 2018 - May 2019

Complaint Coordinator

• Jul 2016 - Nov 2018

Customer Solutions Representative II

• Jul 2015 - Jul 2016

Production Team Lead

• Jan 2014 - Jul 2015

Customer Service Advocate

• Jun 2013 - Jan 2014

Customer Service Rep

• May 2011 - Jun 2012

Process payments in all forms, maintain account accuracy, handle equipment issuance and returns

Customer Service

• Dec 2010 - Jun 2012

• Provide customer service and satisfaction. • Processed check cashing needs of the customers and employees of Market Basket. • Ensured accuracy of cashier reporting at end of business day. • Handled different denominations of cash

Specialist

• Sep 1997 - Nov 2009

•Publish results and duration reports for the District through detailed research and analysis •Maintain accuracy and input of data for District Scorecard •Serve as backup for the Network Dispatch Supervisors as needed •Handle travel arrangements and voucher input for Director•Provided administrative / secretarial support to the Director - Network Operations - MA •Coordinated delivery of multiple departmental reports •Maintained personnel records for 1062 employees •Oversaw the input of payroll for 25 managers •Processed supplier bills and expense sheets for director; also the processing of bills and vouchers for district managers. •Administered the implementation of the Absence Reporting Center into the district, an automated system that provides notification of new, previous and / or pending absences for each Responsibility Code in our area. •Coordinated appointments, meetings, teleconferences and travel arrangements for Directors. •Collaborated with the District Manager's Administrative Assistant for all District issues and reports. •Drafted and edited confidential records and correspondence for the director and 19 second level managers. •District Liaison for Client Contact, maintaining proper data for HR records. •Handled reports for district that pertained to headcount and finances.