Experience

Solow Realty & Development Group

• Real Estate
• 1 - 100 Employee

• Head Concierge

  • May 2019 - Present

  Welcoming residents and processes daily operational procedures. Ensures positive and pleasant communication with each residents; contributes to a nurturing and professional environment for staff and customers. Oversees communication process for first interaction upon entrance. Responsible for signing in guests, contractors, and vendors, and completing daily reports providing an overview of shift occurrences. Promptly facilitates requests for residents and maintains optimum property image and standards of professionalism. Show less



The Phillips club

• 155 west 66th street

• Concierge front desk agent

  • Jun 2011 - Jul 2019

  Performed premium services to incoming and outgoing guests, maintaining room distribution and balance. Oversaw daily functioning of front desk—executed troubleshooting of guest issues and bill discrepancies. Processed financial reports including revenue reports and corrections; finalized sales and credit card transactions concisely. Key Contributions: Completed accurate and detailed reports of daily activities, challenges, and outcomes. Consistently maintained a high level of professionalism, decorum, and client-satisfaction in dealing with guests and vendors. Show less



NYInns Group

• New york

• Assistant Manager

  • Mar 2000 - Apr 2011

  Allocated guest rooms and ensured house balance. Responded to guest requests, inquiries, and issues—provided timely and proficient resolutions to concerns. Led team building initiatives, customer service training, and instructional processes for new hires. Supported management team in providing professional and detailed service to incoming and outgoing guests. Processed guest relations concerns, including bill discrepancies and emergency requests. Reported on daily activities and updates for staff reference. Key Contribution: Finalized sales and credit card transactions and submitted detailed reports to accounting for processing. Show less