COO

• 2021 - Present

Senior Business Relationship Manager

• Jan 2017 - Present

Gerente Comercial / Directora de Ventas

• Jul 2015 - Feb 2016

Responsible for achieving, maintaining and developing customer relationships and customer satisfaction to ensure contract commitments are delivered within sales targets, generating both contract profit and revenue growth. • 2 direct reports. • Developed process for the team • Increased the Revenue, and for the first time in the company giving an over profit. • Managing the relationship with all costumers, improving customer satisfaction levels. • Development of better strategies with the providers in order to get better prices impacting the company margins and better agreements with the providers. Key achievements • The goal for Y15 overpass in 200% during my period. • Delivered process change that led to efficiencies. • Developed new strategies for sales team. Show less

Regional Business Manager (CDD)

• Jan 2012 - Aug 2014

Business Manager

• Jul 2011 - Jan 2014

Working in the BT Centre of Excellence team delivering Contract information and changeDelivered a complex Global Network to LATAM CountriesManagement of Complex P&L’sMatrix management of Teams across the Region and Globally; Various positions in BT Colombia Last –Regional Client Delivery Director reporting into the Global Client Delivery Director BT Global Services.(based in UK) Delivering the America’s Region for a newly won Global Network contract which serves over 118 Countries and over 1100 locations, value $143m; Responsible of the P&L for the account in 7 Countries in the Region to forge, maintain and develop customer relationships and customer satisfaction to ensure contract commitments are delivered within cost targets, generating both contract profit and revenue growth. Also accountable for contractual service levels of WAN, LAN, Voice, IPT, Security, Internet and CCA in 7 Countries.9 direct reports and 12 dotted line.Developed process for the teams into the accountIncreased the Revenue, decreasing costs and for the first time in the account giving a positive profit for the whole Region.Managing the relationship with SABM, improving customer satisfaction levels.Development of better strategies with the providers in order to get better prices resulting in savings for the account and better agreements with the providers with backed off SLA arrangements to protect BT.Key achievementsMoved a negative P&L into a positive position for the first time on a loss making contractUnderpinned the Global P&LDelivered process change that led to efficiencies Show less

Manager

• Dec 2010 - Jul 2011

Responsible to maintain and develop customer relationships and customer satisfaction and ensure contract commitments are delivered within cost targets, contract profit and revenue growth. Working with third party providers to ensure performance delivery into the customer. Administration of the contracts in Colombia, El Salvador and Honduras. Managing the relationship and the contract with customer, improving customer satisfaction levels. Development of better strategies with the providers in order to get better prices resulting in savings for the account and better agreements with the providers with backed off SLA arrangements to protect BT. Show less

Regional Senior Project Manager

• May 2010 - Dec 2010

This was a change from my Project Role, to a full time position on the Contract. Responsible for Project Management of International Active Network and Business as usual, for connectivity between countries like: Colombia, Ecuador, El Salvador, Honduras, Panamá and Perú, also the owner responsible for the transformation of domestic WAN Network LatAm.Administration of the Service Delivery Managers head in each country responsible for implementation of WAN services.Managing the relationship with SABM, improving customer satisfaction levels.Planning the development, implementation and delivery of my staff, based on the methodology of the PMI and Prince.Implementation of the proposed interconnection to the international network of countries like Colombia, Ecuador, El Salvador, Honduras, Panama and Peru.Development of the first stage of processing for domestic WAN project LatAm.In my role, I have also had a close relationship with the Sao Paulo CNOC. Show less

Regional Senior Project Manager

• Jan 2009 - May 2010

My Role: Responsible for Project Management of International Network Transformation, for connectivity between countries like: Colombia, Ecuador, El Salvador, Honduras, Panama and Peru, also the owner responsible for the transformation of domestic WAN Network LatAm.Administration of the PM head in each country responsible for implementation of WAN services.Managing the relationship with SABM, improving customer satisfaction levels.Planning the development, implementation and delivery of my staff, based on the methodology of the PMI and Prince.Implementation of the proposed interconnection to the international network of countries like Colombia, Ecuador, El Salvador, Honduras, Panama and Peru.Development of the first stage of processing for domestic WAN project LatAm.In my role, I have also had a close relationship with the Sao Paulo CNOC. Various positions in Telmex Colombia Show less

Senior Project Manager

• Jan 2005 - Sep 2008

Project Manager for Telmex managing carrier’s projects and their clients, working in the implementation and operational phases Managing the relationship with Telco’s and carriers customers, successfully improving Customers Satisfaction Level. Achieved all monthly, quarterly and annual targets for connection of customer projects during 2007 and 2008. Implementation of Colombia Movil project for UMTS network in Cali and Bucaramanga. Implementation of TV Cable´s backbone network to support Colombian corporate users. Implementation of interconnection with Infonet, Verizon, Información y Tecnología, AT&T, Infonet, Comsat, Equant, Mercanet, Teledifusión, etc Implementation of major Project on Banco de Credito for Equant, Seguros del Estado for Mercanet, ESAP for Información y Tecnología and the first phase of RAVEC for Telecom Show less

Sales Specialist Engineer

• Jan 2004 - Jan 2005

Project management, including implementation process and administration of customer relations. Implementation of several major customer networks within fixed schedules, I appreciated the benefit of customer relationship in this role. Following network implementation I retained a follow-up role to improve customer satisfaction levels. Project management, including implementation process and administration of customer relations. Implementation of several major customer networks within fixed schedules, I appreciated the benefit of customer relationship in this role. Following network implementation I retained a follow-up role to improve customer satisfaction levels.

Telmex Special Project Engineer

• Jan 2001 - Jan 2004

I was in charge of network management in Banco de Bogota (Grupo Aval customer), in all the different platform in the country Improvement in customer satisfaction levels demonstrated by increased business Manage improvement in Customer Service levels demonstrated by reduced Service Level Credits. I learnt the benefit of gaining customer trust to improve the relationship for the benefit of the company and the customer Worked with a variety of customer management platforms used for MPLS, Frame Relay, X.25, Clear Channel, ATM, PSAX and VSAT transport platform. Show less

DATA ENGINEER

• Jun 2001 - Jun 2002

I was responsible for network maintenance in Bogota and worked directly with customer. I was the first woman employed by AT&T LA for field maintenance task and was successful as demonstrated by exceeding all my targets. I was responsible for network maintenance in Bogota and worked directly with customer. I was the first woman employed by AT&T LA for field maintenance task and was successful as demonstrated by exceeding all my targets.

Corporate Support Engineer

• Jan 2001 - Jan 2002

I was responsible for network management platforms existing in the network. Monitor performance and exceed Customer expectations by understanding customer needs. Develop proactive routines to improve the customer service levels. I was responsible for network management platforms existing in the network. Monitor performance and exceed Customer expectations by understanding customer needs. Develop proactive routines to improve the customer service levels.

Credibanco Visa Telecommunication Supervisor

• Jan 1998 - Jan 2000

Responsible for network management and configuration of different telecommunication network devices in the financial network and store network using leading edge technology. Implementation and operation of national voice network with Nortel Networks Passport devices, in a corporate transformation process. Responsible for network management and configuration of different telecommunication network devices in the financial network and store network using leading edge technology. Implementation and operation of national voice network with Nortel Networks Passport devices, in a corporate transformation process.

Technical Engineer

• Jan 1997 - Jan 1998

Installation and configuration of Medical Electrical Devices. Preventive and corrective maintenance of medical devices. Responsible for over 30 incubate devices involving me in preventive and corrective maintenance with many companies and also teaching of medical team on the use of this equipment. Installation and configuration of Medical Electrical Devices. Preventive and corrective maintenance of medical devices. Responsible for over 30 incubate devices involving me in preventive and corrective maintenance with many companies and also teaching of medical team on the use of this equipment.