Mortgage Resolution Executive

• Jul 2022 - Present

ASU Relationship Manager

• Nov 2021 - Jul 2022

- Case Owner: Overall management and responsibility for a dedicated list of late mortgage arrears accounts- Contact customers by letter and telephone in accordance with the Code of Conduct on Mortgage Arrears and the Mortgage Arrears Resolution Process (MARP)- Negotiate for payments, complete financial assessments and apply for the Arrears Support Unit Collections strategies- Develop work out strategies for each account- Determine and recommend loan restructuring options- Follow agreed lines of escalation for borrowers whose mortgage debts are unsustainable or not viable- Identify, assess and deliver solutions for customers in financial difficulty- Organise and attend face to face meetings with borrowers and their professional representatives- Deal with service queries in a prompt and professional manner - Responsible for all actions and decisions on accounts assigned

Bank Promoter / Mortgage Specialist

• 2019 - Nov 2021

- Mortgage loan specialist. Responsible for developing the mortgagebusiness through Business Partners and End Customers.- Perform the Assessment and Risk Analysis of the Customers and submitthe mortgage loan according to the credit policy- Organize and attend face to face meetings with borrowers and theirprofessional representatives - Mortgage loan specialist. Responsible for developing the mortgagebusiness through Business Partners and End Customers.- Perform the Assessment and Risk Analysis of the Customers and submitthe mortgage loan according to the credit policy- Organize and attend face to face meetings with borrowers and theirprofessional representatives

Area Sales Manager Portugal & Galicia (Spain)

• May 2014 - Sep 2018

- Establishing the P&L budget in accordance with the directives of theBU Manager Automotive & Industry, creating business volume / budget /profitability targets at country level and prepare monthly and quarterlyfollow-up reports on the established P&L budget- Presenting tailor-made transport and logistics solutions to leadingAutomotive Manufacturers and top Tier Suppliers- Manage locally the relationship with existing and key customers(Global Key Customers) together with the Sales Steering team based inMaastricht and the Iberian operations team- With a total of 115 active Customers of medium and large companiesand a turnover of over 3M euros, which during my management has hada consistent growth of over 30% YOY- Keep track of the perimeter's receivables and Complaintsmanagement with implementation of 8D Action Plans- Provide the company with an overview of how our business operates inthe Portugal and Galicia market.

Account Executive

• Apr 2012 - Apr 2014

- Presentation of logistics, air, sea and road transport solutions- Engaging customers and developing value-added proposals that meettheir needs- Increasing the volume of business and existing customers- Identify new customers and define growth strategy- I was part of the growth of the company, with the development of theclient portfolio, there were only 25 people when I joined the companyand more than 100 people when I left - Presentation of logistics, air, sea and road transport solutions- Engaging customers and developing value-added proposals that meettheir needs- Increasing the volume of business and existing customers- Identify new customers and define growth strategy- I was part of the growth of the company, with the development of theclient portfolio, there were only 25 people when I joined the companyand more than 100 people when I left

Team Leader of Inside Sales Representative North / Sales Coordinator / Formadora Sales Training CSS1

• May 2008 - Mar 2012

- Responsible for leading and mentoring a team of 11 Inside Sales- Assigning sales territories and defining goals and objectives- Monitoring the team's KPI's and ensuring compliance with theBusiness Plan- Report results to the Director's Board- As Team Leader I have always achieved and exceeded the BusinessPlans defined by more than 5% and ensured continuous growth YOY-Fedex Certified Trainer for the CSS1 Sales Course - Responsible for leading and mentoring a team of 11 Inside Sales- Assigning sales territories and defining goals and objectives- Monitoring the team's KPI's and ensuring compliance with theBusiness Plan- Report results to the Director's Board- As Team Leader I have always achieved and exceeded the BusinessPlans defined by more than 5% and ensured continuous growth YOY-Fedex Certified Trainer for the CSS1 Sales Course

Consultora Financeira

• 2006 - 2008