Experience

Jack J. Valenti School of Communication at the University of Houston

• United States
• Higher Education
• 1 - 100 Employee

• Entertainment News Showrunner

  • Feb 2021 - Present

• Host/Reporter

  • Sep 2020 - Present



Boutique Sorelle

• United States
• Retail
• 1 - 100 Employee

• Business Owner

  • Oct 2020 - Present



Allstate

• United States
• Insurance
• 700 & Above Employee

• Sales Producer

  • Nov 2019 - Aug 2020

  Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Establish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about auto, home, renters, flood, and life insurance options.Contact mortgage companies to make sure payments are received and all documents are processed correctly. Help with any customer service related questions and regarding policies or claims. Process policy changes and cancellations. Cross sell, get referrals from customers, and do cold calls to generate leads. Ensure that all documents are signed and uploaded or faxed to the company in order for applications to process correctly. Take payments and verify phone numbers, addresses and email addresses with each customer.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Service Manager

  • Apr 2014 - Nov 2019

  -Greeted walk in customers and directed them to a sales agent if needed.-Answered all incoming calls and transferred them to the appropriate agent or department as needed.-Assigned tasks to team members.-Handled all service and billing assignments.-Made calls to all late-pay and cancelled accounts to collect payment. -Collected documents from all team members and any additional information needed after sales had closed to ensure all requirements were met. . -Worked with underwriting, service, claims, and billing departments to resolve any conflict with policies.-Established client relationships providing prompt, accurate, and friendly customer service.-Explained features, advantages, and disadvantages of various policies including auto, fire, life, health, and bank products to promote sale of insurance plans. -Called leads and made cold calls emphasizing in the sales of bank products which included vehicle loans, checking accounts, credit cards, and refinancing. -Calculated premiums and established payment methods.-Reconciled financial records and made bank deposits.-Participated in marketing events.-Trained new employees.-Administrative duties included answering multi-line phone systems, scheduling appointments, preparing and updating lists through Excel, scanning, filing, faxing, and copying paperwork, checking emails through Outlook, and sorting out mail.