Experience

Critical Power from GE

• United States
• Electric Power Generation
• 1 - 100 Employee

• Inside Sales Specialist

  • Sep 2009 - Present

  • Manage customer orders for GE Critical Power products and services from the time the order is placed until the order is shipped and invoiced. • Create, Manage and Modify product orders in SAP. • Maintain integrity of account information stored in SAP. Update account information as needed. • Communicate to Supply Chain, Product Management, Engineering, Production Team and other organizations as necessary to ensure customer orders are fulfilled within specified lead times. • Support Senior Customer Advocate by proactively analyzing whether all customers’ needs are being met and to initiate order escalations as required. • Create and publish process documents used to train new hires. • Research and resolve Billing/Invoice disputes. • Load customer invoices in Oracle and submit for payment. • Issue Credit/Debit Memos as necessary to balance out account invoices and correct billing errors. • Assist management with testing in CLR (test environment) before new SAP funtions are implemented in live environment. • Mentor and train new hires. • Subject Matter Expert in SAP for entire Department.