Experience

Token Metrics

• United States
• Internet Publishing
• 1 - 100 Employee

• Senior Admin

  • Dec 2021 - Present

  - Provide comprehensive administrative support to the team, offering assistance as needed and ensuring the overall effectiveness of office operations. - Prepare financial statements, reports, memos, invoices, letters, and other documents with precision and attention to detail. - Handle basic bookkeeping tasks to ensure accurate and up-to-date financial records. - Research and gather data to prepare documents for review and presentation by boards of directors, committees, and executives. - Assist in the preparation for meetings, including organizing materials, coordinating schedules, and arranging logistics. - Maintain accurate records of meeting proceedings by recording minutes and distributing them to relevant stakeholders. - Utilize various software applications, including word processing, spreadsheets, databases, and presentation software, to enhance efficiency and support various administrative tasks. - Read and analyze incoming memos and submissions, distributing them as needed and taking appropriate action. - Perform office duties such as ordering supplies and managing a records database to ensure smooth operations. - Handle incoming faxes, emails, and other correspondence, distributing them promptly and efficiently. Show less



Public Surplus

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support and Contact Specialist

  • Sep 2018 - Dec 2021

  - Managed and maintained the daily technical operations of support for platform users, ensuring optimal efficiency and seamless user experience. - Utilized CRM systems to update all user data, providing accurate and timely information for effective customer support. - Delivered exceptional customer support through various channels, including chats, emails, and phone calls, promptly addressing inquiries, troubleshooting technical issues, and providing solutions. - Demonstrated strong problem-solving skills to resolve user concerns, escalating complex issues as necessary and ensuring timely resolution. - Collaborated with cross-functional teams to identify and communicate user feedback, contributing to the platform's and its services' continuous improvement. - Maintained detailed records of support interactions, tracking and analyzing common user queries to proactively address recurring issues. - Fostered positive relationships with users, building trust and rapport through personalized and empathetic interactions. Show less



Transborder

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Key Account Specialist

  • Aug 2016 - Sep 2018

  - Proactively managed and nurtured relationships with key customers, serving as their dedicated point of contact and building long-term partnerships. - Demonstrated a deep understanding of customer needs and requirements, aligning business objectives to maximize sales opportunities throughout the entire logistics process. - Acted as a pivotal liaison between commercial and operations teams, ensuring seamless coordination and effective communication to meet customer expectations. - Oversaw and closely monitored all export and import shipments, providing meticulous follow-up and timely updates to key customers. - Implemented a customer-centric approach, addressing inquiries, resolving issues, and providing exceptional service to maintain high levels of customer satisfaction. - Conducted regular business reviews with key customers, identifying growth opportunities, and recommending tailored solutions to meet their evolving needs. - Leveraged strong negotiation and persuasion skills to secure favorable terms and agreements, optimizing outcomes for both the company and key customers. Show less



Grupo Phoenix is now TekniPlex

• United States
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Foreign Trade Analyst

  • Aug 2015 - Aug 2016

  - Coordinated and ensured the timely and cost-effective delivery of all export processes and goods to international customers, adhering to required timelines and customs legislation. - Managed customer requirements, processed quotations, and handled special requests with meticulous attention to detail. - Conducted comprehensive analyses of international trade regulations and customs procedures to ensure compliance and mitigate potential risks. - Collaborated closely with cross-functional teams, including logistics, sales, and customer service, to streamline operations and optimize efficiency. - Utilized data analysis and reporting techniques to identify trends, patterns, and opportunities for process improvement and cost reduction. - Actively monitored and resolved any shipment issues or delays, implementing proactive measures to minimize disruptions and maintain customer satisfaction. - Maintained accurate records and documentation related to export activities, ensuring compliance with regulatory requirements. Show less



INR Inversiones Reinoso

• Bogotá, Distrito Capital, Colombia

• Foreign Trade Assistant

  • Sep 2012 - Aug 2015

  - Facilitated smooth export operations by meticulously handling export documentation, including quotations, invoices, packing lists, and origin certificates. - Ensured timely and accurate tracking of all exports, maintaining open communication channels with customers to provide updates and address inquiries. - Collaborated with logistics service providers to hire and manage the logistics chain, overseeing the end-to-end shipment process. - Implemented rigorous quality control measures to guarantee compliance with international trade regulations and standards. - Streamlined export processes, optimizing efficiency and reducing costs through effective coordination with internal teams and external stakeholders. - Played a key role in resolving logistical challenges, demonstrating problem-solving skills and a proactive approach to meeting customer demands. - Contributed to the growth of the business by cultivating strong customer relationships and identifying opportunities for business expansion. Show less