Sandra Osaebu

Market Administration Support Analyst at Nigerian Exchange Group (NGX Group)
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Contact Information
us****@****om
(386) 825-5501
Location
Ontario, Canada, CA

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Bio

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Credentials

  • Customer Experience Management: Brand Promise &Customer Loyalty
    The Expert Academy
    Apr, 2021
    - Nov, 2024
  • Microsoft PowerPoint Essentials Virtual Training( 2 Sessions)
    dbrownconsulting
    Nov, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Learning Excel for the web (Office 365/Microsoft 365) (2018)
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Learning PowerPoint for the web (Office 365/Microsoft 365)
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Working and Collaborating Online
    LinkedIn
    Aug, 2020
    - Nov, 2024

Experience

  • Nigerian Exchange Group (NGX Group)
    • Nigeria
    • Capital Markets
    • 100 - 200 Employee
    • Market Administration Support Analyst
      • Jun 2022 - Present

  • Coronation Merchant Bank
    • Nigeria
    • Financial Services
    • 200 - 300 Employee
    • Customer Experience Analyst
      • Nov 2018 - Jun 2022

  • 3Line Card Management
    • Lagos, Nigeria
    • Customer Service Executive
      • Dec 2015 - Jun 2022

      Responded promptly and answered/resolved customer inquiries and complaints. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. Investigated and resolved service issues and/or product problems. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. Show less

  • Micro Star Mall
    • Lagos, Nigeria
    • Senior Customer Service Representative
      • Apr 2015 - Sep 2015

      Processed sales orders. Constantly updated products across interactive websites. Communicated directly with customers by phone, electronically or face to face. Provided customer service team with feedback. Learned about products and services and kept up to date with changes Processed sales orders. Constantly updated products across interactive websites. Communicated directly with customers by phone, electronically or face to face. Provided customer service team with feedback. Learned about products and services and kept up to date with changes

Education

  • Enugu State University of Science & Technology
    Bachelor of Science (B.Sc.), Economics
    2010 - 2014

Community

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