Experience

Meggitt

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Account Specialist

  • Apr 2008 - Present

  • Generate repetitive business through successful clients follow-up with maintenance repair and overhaul (MRO), repair station, brokers and firs tier operators • Communicates and follows up with customers to resolve pending repairs, replacements and/or warranty issues; Provide response to request for quote (RFQ), customer inquiries and status on repair orders • Contribute in meeting on Turn-Around-Time (TAT) • Present price, credit and terms to customers in accordance with standard procedures • Assist in procurement of materials in support of scheduling requirements and maintaining inventory levels in a team oriented work environment. • Supports finance department with regards to billing and reviewing discrepancies, review prices, verifies delivery, approves payment • Engaged in Kaizen Events and Lean Manufacturing Initiatives • Proactive management sales forecast, prepared daily booking; Perform gap and root cause analysis for management • Manage metric of customer on time delivery (OTD) • Trade Compliance regulation to maintain international business • Support clients to solve aircraft on ground situation (AOG) • Invoice over 8900 line items/year; leading majority of volume and maintaining the highest percentage of data entry accuracy of team Show less



Executive Style Cleaners

• Miami, FL

• Customer Service Associate

  • Jun 2000 - Apr 2008

  • Experience Dealing Hands-on with Customers, prompt service and problem resolution • Responsible for Opening, Balancing and Closing Cashier Station • Inventory and Purchasing Management of Office Supplies • Responsible for Processing Credit Card Payments • Arranged Customer Clothing Pick-Up and Dry Clean Deliveries • Experience Dealing Hands-on with Customers, prompt service and problem resolution • Responsible for Opening, Balancing and Closing Cashier Station • Inventory and Purchasing Management of Office Supplies • Responsible for Processing Credit Card Payments • Arranged Customer Clothing Pick-Up and Dry Clean Deliveries



Pollo Tropical

• United States
• Restaurants
• 700 & Above Employee

• Drive-Thru Cashier

  • Jan 2000 - Jun 2000

  • Processed Orders, Received Payments and Rapidly Handed Items to Customers • Gained Valuable Experience in Customer Problem Solving • Responsible for the Appearance and Maintenance of the Store • Processed Orders, Received Payments and Rapidly Handed Items to Customers • Gained Valuable Experience in Customer Problem Solving • Responsible for the Appearance and Maintenance of the Store