Sandra Laverde
Profesional de Procesos y Productividad at Credivalores- Claim this Profile
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Bio
Credentials
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Certificado en Inglés Avanzado (CAE)
Cambridge Assessment English
Experience
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Credivalores
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Colombia
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Financial Services
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200 - 300 Employee
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Profesional de Procesos y Productividad
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May 2018 - Present
Entre mis principales funciones se encuentran proponer, planear, organizar y ejecutar las mejoras y/o actividades de los proyectos asignados enfocados a la eficiencia operativa con el fin de asegurar la adecuada implementación de los mismos, mediante la identificación de los elementos del problema a solucionar y sus posibles soluciones, identificación de requerimientos del proyecto, levantamiento de información y documentación, definición, implementación, puesta en marcha y seguimiento a las mejoras planteadas.Durante este tiempo he elaborado la documentación de la totalidad los procesos operativos para la línea de negocio de financiación de pólizas, mediante la elaboración de procedimientos, instructivos y flujos de proceso y su socialización.También he llevado a cabo labores de seguimiento y gestión de los diferentes proyectos asignados, de modo que se vincularan a las áreas involucradas en las definiciones y validaciones requeridas para el desarrollo de los proyectos.
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Liberty Seguros Colombia
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Colombia
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Insurance
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400 - 500 Employee
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Parametrization Analyst
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Dec 2009 - Apr 2016
I was in charge to analyze, review and implement requests for new products and renewals received from business managers. As well as to define and implement issuing policies processes, collectings and cancellations, according to the needs of the sponsor. I was responsible for supporting the development and/or revision of service agreements, through the definition of tasks, timelines and responsibles. As well as employees training regarding defined operating schemes (underwriting, collections, cancellations management, information reports, etc.)In this management I achieved a reduction of parameterization time from 5 to 3 days, due to the organization of the developed operation for new business and renewals implementation. Additionally, the generation of more agile processes and greater control and clarity of the information received, through the parametrization formats standardization.
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Automatic Debt Analyst
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Jun 2007 - Dec 2009
My main goal in this position was based on ensuring proper and timely operation of revenue processes through automatic debit, according to agreements established with each financial institution. Besides, running policies cancellation processes for non-compliance in the payment agreement or at the policyholder request, give support to branches related to answers of automatic debit processes.Likewise, tracking rejection causes in debit processes and participate actively in projects designed to improve the functionality and operability of debit process.I stood out by creating a link between collecting and accounting areas, in order to make the mosf of the conciliation made by collecting area as input for the accounting conciliation. In addition to this, by the implementation of regular checks, I was able to identify, report and correct faults in issuing processes that it would affect premium collection processes.
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Complaints Analyst
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May 2006 - Jun 2007
I was responsible for receiving, processing and answering cancellation requests, complaints and claims submitted by policyholders of the agreements signed with public services providers, client requests received via the customer Ombudsman and the Financial Superintendent's Office.Along with this, process timely premiums refunds, which after the analysis of each case, were identified as viable. As well as supporting the area operation related to massive cancellations.Among the most important achievements in this position is the identification of the main causes of policies cancellation, through the design and implementation of cancellations and returns information bases. Moreover, greater control and veracity in the information, through periodic databases synchronizations with the entities with which they have special agreements.
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Education
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2016 - 2017
Ability English School -Sidney
English Advanced, English -
2012 - 2013
Universidad EAN
Process and Quality Management, Process -
2005 - 2009
Universidad Central
Public Accounting, Accountancy -
2004 - 2005
Servicio Nacional de Aprendizaje SENA
Risks Technical Analyst, Insurance -
2002 - 2003
Servicio Nacional de Aprendizaje SENA
Professional Technologist, Accountancy and Finance
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