Sandra Kash
Customer Service Manager at Red and White Fleet- Claim this Profile
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Bio
Experience
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Red and White San Francisco Bay Cruises
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United States
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Travel Arrangements
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1 - 100 Employee
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Customer Service Manager
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Mar 2010 - Nov 2010
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Deloitte
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Business Consulting and Services
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700 & Above Employee
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Telecom Analyst
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Apr 2004 - May 2009
Started out as part of regional team as contractor and was responsible for the over all PBX work for 11 offices in the NORPAC region. Was asked to join Deloitte as full time employee in July of 2004 and have been here since. I became part of National team in 2006. Handle installations, adds, moves and changes as well as trouble tickets for anywhere in the country that we have PBX systems. There are 96 PBX’s and Octel voicemail systems across the country. Deloitte has approximately 42,000… Show more Started out as part of regional team as contractor and was responsible for the over all PBX work for 11 offices in the NORPAC region. Was asked to join Deloitte as full time employee in July of 2004 and have been here since. I became part of National team in 2006. Handle installations, adds, moves and changes as well as trouble tickets for anywhere in the country that we have PBX systems. There are 96 PBX’s and Octel voicemail systems across the country. Deloitte has approximately 42,000 employees in the US offices. Show less
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Telecom Analyst/User Support
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Mar 2004 - May 2009
Started out as part of regional team as contractor and was responsible for the over all PBX work for 11 offices in the NORPAC region. Was asked to join Deloitte as full time employee in July of 2004 and have been here since. I became part of National team in 2006. Handle installations, adds, moves and changes as well as trouble tickets for anywhere in the country that we have PBX systems. There are 96 PBX's and Octel voicemail systems across the country. Deloitte has approximately 42,000… Show more Started out as part of regional team as contractor and was responsible for the over all PBX work for 11 offices in the NORPAC region. Was asked to join Deloitte as full time employee in July of 2004 and have been here since. I became part of National team in 2006. Handle installations, adds, moves and changes as well as trouble tickets for anywhere in the country that we have PBX systems. There are 96 PBX's and Octel voicemail systems across the country. Deloitte has approximately 42,000 employees in the US offices. Show less
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Call Center Technology Analyst
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Sep 2000 - Jun 2002
In charge of Meridian Option 61 PBX System installations, add, moves, and changes. Basic administration of Symposium System, maintaining of all Call Center reports, and recommendations for Call Center flow of traffic. Maintaining of the Meridian Mail System, mailboxes and menus.
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System Design Specialist
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Jan 1997 - Jul 2000
Have installed 29 Northern Telecom PBX phone systems, including Data Base collection and design of these systems Worked for the CSO department for 6 months as a contractor before being brought on as full time employee in the installation department
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Telephone Technician
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Jan 1996 - Jan 1997
Contracted to telecommunications companies including Cable & Wireless, MFS Intelenet and Nortel which went on to become Williams Communications Solutions. Telephone termination Software programming
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Diversified Communications
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Public Relations and Communications Services
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1 - 100 Employee
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Telephone Technician
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Jan 1995 - Jan 1996
Coaxial and fiber optic cable pulling Telephone termination Software programming Fiber optic termination
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Communications/Facilities Manger
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Jan 1990 - Jan 1995
All software programming for Northern Telecom Meridian system Negotiated all bids for phone system, construction, and office moves Supervised office renovations on three floors Clean up and coordination of all office relocations Supervised and trained employees in reception and mailroom areas Managed the purchase of all office furniture
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Receptionist
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Jan 1987 - Jan 1990
Programmed telephones throughout office Answered, screened and directed calls for office with 13 incoming lines and 45 employees Scheduled use of conference rooms Maintained daily log of location of traveling employees
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Sr. Receptionist
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Jan 1984 - Jan 1987
Began as PBX operator and progressed to PBX supervisor for this clinic with 30 incoming lines and 35 outgoing lines and 220 employees Skills involved in this position included telephone protocol, extensive oral communications with all levels of management and public relations
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Education
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Sullivan High School